Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marcus Di Giovanni

Richmond Hill ,ON

Summary

I bring a blend of hard and soft skills to drive success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative /Data Analyst Intern

Stalco Canadian Fulfillment
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed relationships with clients and tailored solutions to their needs.
  • Maintained detailed records of customer interactions, sales, and delivery issues ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Delivery Coordinator

Humanity First
09.2021 - 06.2022
  • Inspected merchandise for damage and accuracy against order documents.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • Improved delivery efficiency by optimizing routing and scheduling processes.
  • Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.

Barista Shift Supervisor

Starbucks
01.2016 - 06.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • First in line for customer escalations, ensuring that any issues that would arise between customer and Barista were effectively and efficiently resolved.

Education

Bachelor of Social Work - Social Work

York University
Toronto, ON
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Office Suite

Languages

English
Native or Bilingual

Certification

Registered Social Worker (Ontario) (RSW)

Timeline

Customer Service Representative /Data Analyst Intern

Stalco Canadian Fulfillment
09.2022 - Current

Delivery Coordinator

Humanity First
09.2021 - 06.2022

Barista Shift Supervisor

Starbucks
01.2016 - 06.2021

Bachelor of Social Work - Social Work

York University

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Marcus Di Giovanni