Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Certification

Portfolio

Timeline

Marcus Daley

Brampton,ON

Summary

Dynamic professional with extensive knowledge of Apple products and a proven background in customer support. Exceptional communication skills enable the delivery of tailored solutions that significantly enhance customer satisfaction. A strong track record of cultivating lasting customer relationships and adeptly navigating evolving technology trends underscores a commitment to excellence in service. Passionate about leveraging expertise to contribute to team success and elevate the overall customer experience.

Overview

years of professional experience

Certification

Work History

Cashier

Walmart

12.2025 - Current

Provided exceptional customer service, resolving inquiries and complaints promptly.
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balances through diligent counting and reconciliation.
Served 150+ customers per shift and kept lines moving with fast, accurate scanning and payment handling.
Completed cash drawer counts with 100% accuracy and followed all loss-prevention steps.
Helped reduce wait times by guiding customers to open lanes and resolving simple issues at the register.
Used POS software to process returns, exchanges, and price checks while keeping a steady workflow.
Supported a team of 10–20 associates by restocking front-end items and keeping the checkout area clean and ready.
Implemented inventory management practices, ensuring product availability and reducing waste.

Leader / Camp Guide

Camp Mini-Yo-We

07.2025 - 08.2025

Supervised groups of children and parents to ensure a safe, fun experience.
Led activities that built teamwork, confidence, and engagement.
Supervised and led daily activities for 20 or more children and parents, ensuring 100% safety and engagement satisfaction throughout the week.
Led team in delivering engaging camp programs and activities for diverse groups.
Developed training materials to enhance staff performance and ensure safety compliance.

Co-op Intern

West Woodbridge Pet Hospital

09.2024 - 02.2025

Assisted veterinary staff with exams and daily care routines for animals.
Provided clear guidance to pet owners while ensuring a positive experience.
Managed inventory of medical supplies, maintaining accurate records for efficient operations.
Maintained cleanliness and organization of examination rooms and surgical areas.
Assisted with the care of 10 to 15 animals per day, helping the clinic run on schedule.
50+ medical supplies are delivered weekly, improving inventory accuracy.
Updated 100+ patient records with zero errors, supporting compliance, and smooth visits.

Food and Beverage Attendant

Canada's Wonderland

04.2024 - 09.2024

Met performance expectations by up selling combos, and maintaining speed of service.
Resolved customer issues quickly and professionally to maintain satisfaction.
Operated POS systems, and restocked stations during peak hours.
Resolved dozens of guest concerns per week, maintaining a 95%+ customer satisfaction rating.
Delivered exceptional customer service in high-volume food and beverage operations.

Mechanic Helper

Dad's Auto Centre Plus

01.2018 - 03.2024

Supported repairs, specializing in brakes and ignition systems.
Performed oil changes, scrap removal, and shop maintenance.
Assisted customers by scheduling appointments and answering inquiries.
Supported lead mechanics in diagnosing mechanical issues, enhancing overall service efficiency.
Assisted in completing 5 to 10 vehicle repairs weekly, improving shop turnaround time by 15%.
Handled 20+ customer appointments weekly, ensuring smooth scheduling and a positive client experience.

Education

High School Diploma -

Castlebrooke Secondary School

Brampton, ON

6 2026

Skills

Advanced problem-solving

Client engagement strategies

System software deployment

Network troubleshooting

Device setup

Cross-functional support

Teamwork

Apple product expertise

Customer service

Problem-solving

Time management

Strong attention to detail

Accomplishments

Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved fast and accurate customer support by completing device setups, basic troubleshooting, and product help in past retail and tech roles.
Collaborated with teams of 5–15 staff to support daily store operations, including customer service, stocking, and problem-solving during busy hours.
Achieved better workflow and cleaner records by using POS systems and retail software for sales, inventory checks, and customer requests.

Languages

English

Native or Bilingual

Certification

Standard First Aid & CPR C with AED

Portfolio

Holiday Pet Photo Support

Assisting in a Medical Procedure

Medication Preparation and Counting