Marcus Daley
Brampton,ON
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leader / Camp Guide
Camp Mini-Yo-We
07.2025 - 08.2025
- Supervised groups of children and parents to ensure a safe, fun experience.
- Led activities that built teamwork, confidence, and engagement.
- Supervised and led daily activities for 20 or more children and parents, ensuring 100% safety and engagement satisfaction throughout the week.
- Led team in delivering engaging camp programs and activities for diverse groups.
- Developed training materials to enhance staff performance and ensure safety compliance.
Co-op Intern
West Woodbridge Pet Hospital
09.2024 - 02.2025
- Assisted veterinary staff with exams and daily care routines for animals.
- Provided clear guidance to pet owners while ensuring a positive experience.
- Managed inventory of medical supplies, maintaining accurate records for efficient operations.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Assisted with the care of 10 to 15 animals per day, helping the clinic run on schedule.
- 50+ medical supplies are delivered weekly, improving inventory accuracy.
- Updated 100+ patient records with zero errors, supporting compliance, and smooth visits.
Food and Beverage Attendant
Canada's Wonderland
04.2024 - 09.2024
- Met performance expectations by upselling combos, and maintaining speed of service.
- Resolved customer issues quickly and professionally to maintain satisfaction.
- Operated POS systems, and restocked stations during peak hours.
- Resolved dozens of guest concerns per week, maintaining a 95%+ customer satisfaction rating.
- Delivered exceptional customer service in high-volume food and beverage operations.
Mechanic Helper
Dad's Auto Centre Plus
01.2018 - 03.2024
- Supported repairs, specializing in brakes and ignition systems.
- Performed oil changes, scrap removal, and shop maintenance.
- Assisted customers by scheduling appointments and answering inquiries.
- Supported lead mechanics in diagnosing mechanical issues, enhancing overall service efficiency.
- Assisted in completing 5 to 10 vehicle repairs weekly, improving shop turnaround time by 15%.
- Handled 20+ customer appointments weekly, ensuring smooth scheduling and a positive client experience.
Education
High School Diploma -
06.2026
Completed Two University Credits in Esports and Business Management
Skills
- Customer service
- Teamwork
- Problem-solving
- Customer assistance
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Product knowledge
- Relationship building
- Retail store operations
- Work ethic and integrity
- Patience and empathy
Accomplishments
- Resolved product issue through consumer testing.
- Customer Service & Checkout
- POS & Cash Handling
- Loss Prevention & Accuracy
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Certification
Standard First Aid & CPR C with AED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursCareer advancementSoftware
Point-of-Sale & Retail Systems
General Computer Skills
Google Workspace
Microsoft Office
Digital payment terminals
Interests
Retail and customer service
Technology
Music
Helping others
Sports
Cars
Timeline
Leader / Camp Guide - Camp Mini-Yo-We
07.2025 - 08.2025
Co-op Intern - West Woodbridge Pet Hospital
09.2024 - 02.2025
Food and Beverage Attendant - Canada's Wonderland
04.2024 - 09.2024
Mechanic Helper - Dad's Auto Centre Plus
01.2018 - 03.2024
Castlebrooke Secondary School - High School Diploma,