Marcus Cervantes

City of Lakewood

06.2022 - Current

Managed daily park operations and ensured a positive, engaging experience for visitors through excellent customer service and program coordination
Facility Operations Management: Oversaw day-to-day operations of the park, ensuring efficient functioning of facilities, equipment, and public areas
Routine Maintenance & Upkeep: Performed regular maintenance and upkeep tasks, ensuring cleanliness, safety, and readiness of park amenities for visitors
Sports Leagues & Special Events Supervision: Supervised the organization and execution of sports leagues and special events, providing a seamless and enjoyable experience for all participants
Youth Activity Coordination: Led and coordinated a variety of youth activities, including arts, crafts, sports, and games, promoting fun, learning, and community engagement
Teen Program Planning & Management: Developed and managed teen programs focused on personal growth, team-building, and community involvement
Customer Service Excellence: Provided exceptional customer service by addressing visitor inquiries, resolving issues promptly, and fostering a welcoming environment for all park guests
I was honored with the "Employee of the Month" award from the City of Lakewood in November 2023, in recognition of my effective communication with the Sheriff and Public Safety Officers during an incident at the Lakewood Equestrian Center
Additionally, I received commendation for providing a thorough and detailed account in the incident report I submitted

Overview