Marcus Bui
Vancouver,Canada
Summary
Sales and customer service specialist with expertise in sales associate position, dedicated to supporting team success and enhancing customer experience. Proficient in store maintenance tasks such as folding, shoe detailing, and restocking. Skilled in managing stock transfers and processing new arrivals. Known for maintaining a positive and upbeat attitude with every customer interaction, encouraging alternatives, and coordinating footwear with apparel to drive sales and satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Support and Sales
YUMO PRO SHOP
09.2024 - 03.2025
- Understand the need of customers in purchasing badminton, tennis, pickle ball accessories, my main task is giving advice based on what I have experienced and the specs that the factory gave.
- With over 15 years of playing badminton experience, I mostly focus on selling badminton racquet, shoe, shuttle, and other accessories that meet the demand of customers.
- Apart from that, I also focus on reorganizing the back stock and display area, with skilled in managing stock transfers and processing new arrivals that have improved during previous jobs.
- As a person working in customer service, I always focus on approaching customer needs in a subtle way and understanding the store's inventory situation, to provide advice to help customers feel satisfied and solve the company's inventory problems and bring customer satisfaction to the store.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Sneaker Box
10.2023 - 08.2024
- Sales and Customer Service Specialist with expertise in head-to-toe styling, dedicated to supporting team success and enhancing customer experience.
- Proficient in various store maintenance tasks such as folding, shoe detailing, and refolding.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Skilled in managing stock transfers and processing new arrivals.
- Known for maintaining a positive and upbeat attitude with every customer interaction, encouraging alternatives, and coordinating footwear with apparel to drive sales and satisfaction.
Customer Service staff
DACO Logistics
01.2022 - 08.2023
- Logistics Customer Service Specialists are capable of providing exceptional customer support, ensuring smooth operations and resolving queries efficiently.
- Ensure smooth coordination between pricing and documentation departments.
- Experience managing logistics processes, including order tracking and shipment coordination
- Skilled in communicating with customers to address their concerns, provide updates, and offer solutions.
- Known for providing excellent service and building strong relationships with customers to enhance overall satisfaction
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
Customer support
VNB shop
07.2020 - 01.2022
- Company Overview: (Vietnam Badminton shop)
- Product consultant for badminton products from rackets to shoes and accessories supporting this sport.
- Proficient in solving questions related to the functions of different types of rackets and the differences between racket parameters to help customers make the right decisions when choosing products.
- With many years of experience playing badminton, we understand the needs of rackets and shoes to help customers make the right choice for their needs.
- With sales skills honed from school, and practical experience to bring good efficiency to work.
Reception
APOLLO HOTEL
09.2018 - 05.2020
- Receptionist with excellent customer service and support skills to guarantee seamless operations.
- Enhanced client relationships with attentive assistance at the reception desk while greeting visitors and professionally managing phone calls.
- Competent at handling a variety of responsibilities, such as welcoming guests, responding to questions, and keeping a tidy and professional reception space.
- Seasoned in managing calls, setting up appointments, and liaising with other departments in an administrative capacity.
- Renowned for keeping a cheerful and welcoming attitude with each guest, effectively handling assignments, and providing assistance to teammates when needed.
Education
MBA - Human Resources Management
University Canada West (UCW)
Vancouver, BC12-2025
BBA - Logistics & multimodal transport management
University of Transport (UT)
Ho Chi Minh, Vietnam05.2023
Skills
- Management Skills
- Communication skill
- Time Management skill
- Self-motivation
- Flexibility/Adaptability
- Creativity
- Organization
- Confidentiality
- Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
Extra-Curricular Activities
- President, Badminton Club, UT badminton CLUB, 09/01/19, 03/31/22
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Customer Support and Sales
YUMO PRO SHOP
09.2024 - 03.2025
Sales Associate
Sneaker Box
10.2023 - 08.2024
Customer Service staff
DACO Logistics
01.2022 - 08.2023
Customer support
VNB shop
07.2020 - 01.2022
Reception
APOLLO HOTEL
09.2018 - 05.2020
MBA - Human Resources Management
University Canada West (UCW)
BBA - Logistics & multimodal transport management
University of Transport (UT)
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