Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Bouknight

Mission Viejo

Summary

Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in problem resolution and relationship building. Skilled in active listening and data entry, I effectively addressed customer inquiries and complaints, enhancing satisfaction and loyalty. Committed to delivering exceptional support and fostering positive client experiences.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Verizon Wireless
02.2018 - 02.2022
  • Assisted customers with inquiries, providing timely and accurate information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained up-to-date knowledge of product offerings to enhance customer support.


Front Desk Receptionist

Strauss Law Group
03.2017 - 07.2018
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Coordinated communication between lawyers and clients, enhancing workflow efficiency.


Personal Trainer

Planet Fitness Gym
03.2012 - 03.2017
  • Designed personalized fitness programs tailored to individual client goals and fitness levels.
  • Conducted one-on-one training sessions, ensuring proper technique and safety during workouts.
  • Educated clients on nutrition and healthy lifestyle choices to enhance overall well-being.
  • Monitored client progress, adjusting training plans as necessary to achieve optimal results.

Customer Service Representative

Resort Advisory Group
04.2010 - 03.2012

Would do interviews for customers who would like to get out of they're timeshare agreements.

Education

High School Diploma -

Capistrano Valley High School
San Juan Capistrano, CA

Hudson's Bay High School
Vancouver, WA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Product sales

Timeline

Customer Service Representative

Verizon Wireless
02.2018 - 02.2022

Front Desk Receptionist

Strauss Law Group
03.2017 - 07.2018

Personal Trainer

Planet Fitness Gym
03.2012 - 03.2017

Customer Service Representative

Resort Advisory Group
04.2010 - 03.2012

High School Diploma -

Capistrano Valley High School

Hudson's Bay High School
Marcus Bouknight