Marcus Blair
St. Albert,AB
Summary
Analytical and results-driven finance professional with a strong background in pricing strategy and market analysis within the freight brokerage industry. Proven ability to optimize pricing models, manage cost structures, and support revenue growth through data-driven decision-making. Skilled in cross-functional collaboration, financial forecasting, and leveraging logistics insights to inform broader business strategies. Eager to bring a sharp financial acumen and operational understanding to a dynamic role at Lexus, contributing to value creation and profitability.
Overview
12
12
years of professional experience
Work History
Team Lead - Pricing
Complete Shipping Solutions
Edmonton, AB
09.2023 - Current
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to the highest standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Account Manager
Complete Shipping Solutions
Edmonton, Alberta
02.2023 - 09.2023
- Presented product features and advantages to potential customers during sales meetings.
- Negotiated contracts with clients to maximize revenue potential.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Attended trade shows and conferences as a representative of the company.
- Conducted market research to identify potential new customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Generated leads through cold calling activities.
- Analyzed client data and identified opportunities for growth.
Customer Care Specialist
Complete Shipping Solutions
Edmonton, Alberta
05.2022 - 02.2023
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
- Maintained an organized system of records related to customer service requests.
- Provided timely responses to customer questions and complaints in a professional manner.
Server
Fairmont Hotel MacDonald
Edmonton, AB
06.2021 - 01.2022
- Fostered meaningful connections with guests, inspiring loyalty and repeat visits through warm, attentive, and memorable customer service.
- Delivered outstanding service to a high volume of guests daily, ensuring each experience was seamless and memorable.
- Skillfully resolved concerns with warmth and expertise, fostering customer satisfaction and trust.
- Built strong, lasting relationships through genuine engagement and consistent care.
- Maintained clear and proactive communication with other department staff to manage inventory awareness and optimize guest wait times.
Server
Boston Pizza
Edmonton, AB
06.2018 - 05.2021
- Delivered high-quality service in a fast-paced, high-volume dining environment, consistently meeting and exceeding guest expectations.
- Built rapport with guests to encourage repeat business and ensure a welcoming, personalized experience.
- Resolved customer concerns with professionalism and efficiency, turning challenges into positive experiences.
- Collaborated closely with kitchen and bar staff to ensure smooth service flow and timely order delivery.
- Maintained thorough knowledge of menu items, daily specials, and allergens to make informed recommendations.
- Handled cash, credit, and POS transactions with accuracy and accountability.
- Supported opening and closing duties, including setup, cleaning, restocking, and end-of-day reporting.
- Trained and mentored new team members to uphold service standards and company values.
- Adapted quickly to fluctuating customer volume while maintaining a calm, efficient presence.
- Recognized for reliability, teamwork, and consistently positive guest feedback.
Concrete Laborer
BrySand Concrete
Edmonton, AB
04.2017 - 02.2018
- Constructed forms to create various concrete structures.
- Poured concrete into forms using pump hose and leveled.
- Placed steel pins using sledgehammer.
- Inspected and maintained tools and equipment.
- Positioned wire mesh and rebar to reinforce concrete.
- Loaded and unloaded necessary tools, materials and machines from trucks and trailers.
- Maintained safety of work areas by adhering to strict regulations.
Fitness Advisor
Goodlife Fitness
St. Albert, AB
04.2014 - 04.2016
- Re-racked weights and maintained neat, organized and clean club.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Heavy Equipment Operator
M.A.P.
Edmonton, AB
10.2013 - 12.2014
- Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
- Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
- Kept equipment fueled and ready for immediate use to support scheduling demands.
- Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
- Checked equipment for defects before and after shift and submitted report indicating equipment condition.
- Observed company safety protocols, including trench safety and perimeter establishment, to reduce job site accidents.
Education
Emergency Medical Responder
Primary Medical Associates
St. Albert, AB02.2018
High School Diploma -
Elgin Park Secondary School
Surrey, BC06.2013
Skills
- Customer-Centric Mindset
- Conflict Resolution & De-escalation
- Active Listening & Empathy
- Time Management
- Task Prioritization
- Positive and Professional Attitude
- Strong Work Ethic
- Self-Motivated & Results-Driven
- Strong Communication Skills
- Reliable and Accountable Team Member
- Consistently Meets & Exceeds Goals
Timeline
Team Lead - Pricing
Complete Shipping Solutions
09.2023 - Current
Account Manager
Complete Shipping Solutions
02.2023 - 09.2023
Customer Care Specialist
Complete Shipping Solutions
05.2022 - 02.2023
Server
Fairmont Hotel MacDonald
06.2021 - 01.2022
Server
Boston Pizza
06.2018 - 05.2021
Concrete Laborer
BrySand Concrete
04.2017 - 02.2018
Fitness Advisor
Goodlife Fitness
04.2014 - 04.2016
Heavy Equipment Operator
M.A.P.
10.2013 - 12.2014
Emergency Medical Responder
Primary Medical Associates
High School Diploma -
Elgin Park Secondary School
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