Marcus Blackshear
Berkeley,CA
Summary
Highly skilled and experienced senior technician with a strong desire to leverage expertise in order to secure a position with a vital organization. Committed to utilizing talents and knowledge to contribute to the success of an essential employer.
Overview
12
12
years of professional experience
Work History
Senior Technician
Monkeybrains ISP
03.2018 - Current
- Install wireless networking equipment on building rooftops
- Install communications wiring
- Customer service
- Troubleshoot and repair wireless network installations
- Drive company vehicles
- Write up detailed reports outlining building/installation details and client requests
- Proficiency in Fiber Optics and fiber fusion
- Measure, cut and bend conduit
- Build and maintain complex conduit runs pre building standards
- Re-wire buildings and apartment complexes
- Layout cables and fiber in street level underground vaults
- Diagnosed problems with in home routers by applying technical knowledge and troubleshooting skills.
- Monitored and enforced safety measures to mitigate hazards.
- Worked with diverse types of weather and ground conditions.
Residential Installer
Webpass by Google Fiber
09.2017 - 03.2018
- Installing CAT 6 Ethernet networks in residential and commercial environments
- Complete understanding of the physical layer, CAT6, 66 and 110 blocks, patch panels, fiber, etc
- Rack and stack work, closet work, putting together server racks, and patch panels
- Superior troubleshooting skills related to routers, switches and hubs, and streaming devices
- Met with customers to discuss projects and special requests.
- Calibrated equipment and educated customers on proper use and care.
- Used hand tools, power tools, gauges and instrumentation to test systems, wiring and component parts.
- Researched and implemented new technologies and equipment.
- Installed networking equipment and accessories in customer homes.
- Drive company car frequently in a professional manner
Premises Technician
AT&T
10.2015 - 06.2017
- Ability to install and maintain all types of cables
- ( coax, cat5, cat6)
- Proficient with POTS (low voltage)
- Educated customers on service features and functionality
- Installed internet, television and VOIP
- Work in small confined spaces or aloft (up to 28ft)
- Maintained high numbers in quality and efficiency
- Maintained company vehicle and company equipment.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Responded to service requests during and after business hours.
- Performed quality assurance on systems to confirm optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
Solar Panel Installer
Sunrun
12.2012 - 06.2014
- Assembling the racking and solar array
- Assembly of equipment along with properly sealing all roof penetrations
- Trenching, concrete work and equipment assembly
- Ability to work safely in a branch/warehouse/rooftop environment
- Transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
- Operate office equipment including computers and determine accuracy of work
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Assembled, wired and connected solar panels to existing components and systems.
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Developed efficient installation techniques to decrease labor time.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Conducted site visits, assessing solar panel placement and accurately measuring installation areas.
Education
Non Grad - Mass Communications
University of Charleston
Charleston, WVAssociate Degree -
Sacramento City College
Sacramento, CA08.2003
High School Diploma -
Vallejo High School
Vallejo, CA06.2001
Skills
- Troubleshooting and resolution
- System installations
- Technical assistance
- Electrical systems
- Network administration
- Performance optimization
- Safety awareness
- Troubleshooting skills
- Technology-savvy
- Hand and power tools
- Customer support
- Commercial construction experience
Activities
Former Division 1AA football athlete with a passion for all sports and competition.
Timeline
Senior Technician
Monkeybrains ISP
03.2018 - Current
Residential Installer
Webpass by Google Fiber
09.2017 - 03.2018
Premises Technician
AT&T
10.2015 - 06.2017
Solar Panel Installer
Sunrun
12.2012 - 06.2014
Non Grad - Mass Communications
University of Charleston
Associate Degree -
Sacramento City College
High School Diploma -
Vallejo High School
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