Marcus Ward
Calgary
Summary
Accomplished Technician with a proven track record at Climate Control Services, adept in client relationship management and project planning. Excelled in enhancing HVAC efficiency and streamlining operations, ensuring projects met budget and time constraints. Skilled in industry networking and team leadership, consistently achieving high customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Lead Technician
Climate Control Services
02.2024 - Current
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed daily activities, assigned tasks to specific staff members and provided training to ensure work being completed efficiently and correctly.
Lead Hand/ Estimator
Castle Heating & Air Conditioning
07.2022 - 02.2024
- Coordinated team tasks to complete projects on time and within budget constraints.
- Increased boiler and HVAC equipment efficiency by conducting regular maintenance and repairs.
- Installed complete systems at new residential and commercial construction sites.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
Field Supervisor
Fountainhead Mechanical
03.2018 - 07.2022
- Supervised field operations teams to complete projects within established timelines.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
Education
Red Seal Plumbing & Gasfitting
SAIT
Calgary, AB01-2019
High School Diploma -
Centennial High School
Calgary, AB01-2011
Skills
- Client relationship management
- Project management
- Project planning
- Industry networking
- Mechanical troubleshooting
- Equipment installation
Timeline
Lead Technician
Climate Control Services
02.2024 - Current
Lead Hand/ Estimator
Castle Heating & Air Conditioning
07.2022 - 02.2024
Field Supervisor
Fountainhead Mechanical
03.2018 - 07.2022
Red Seal Plumbing & Gasfitting
SAIT
High School Diploma -
Centennial High School
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