Marc Ray Zambrano
Edmonton,AB
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards.
Overview
18
18
years of professional experience
Work History
Conversion Machine Operator
Polykar Industries, Inc.
07.2023 - Current
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Crew Member
McDonald’s Restaurant
08.2022 - Current
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Produce Associate
Walmart Supercentre
10.2022 - 10.2023
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
Senior Branch Operations Specialist
AXA Phils
07.2016 - 07.2022
- Enhanced branch efficiency by streamlining operations and implementing new processes.
- Reduced operational errors through diligent monitoring, reporting, and addressing of issues.
- Increased customer satisfaction by providing excellent service and promptly resolving any concerns.
- Managed daily branch activities to ensure smooth operations and compliance with regulations.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Supported branch growth by identifying opportunities for improvement and implementing necessary changes.
- Maintained accurate records of branch transactions, ensuring regulatory compliance and audit readiness at all times.
- Developed strong relationships with clients by providing exceptional service, resulting in increased retention rates.
Customer Service Associate
Eastwest Bank
03.2013 - 10.2015
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Service Representative
Metrobank
02.2006 - 06.2012
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
MBA -
Lyceum-Northwestern University
PhilippinesBachelor of Science - Accountancy
Luzon Colleges
PhilippinesSkills
- Safety Compliance
- Preventive Maintenance
- Quality Assurance
- Equipment Monitoring
- Quality Control
Languages
English
Professional Working
Timeline
Conversion Machine Operator
Polykar Industries, Inc.
07.2023 - Current
Produce Associate
Walmart Supercentre
10.2022 - 10.2023
Crew Member
McDonald’s Restaurant
08.2022 - Current
Senior Branch Operations Specialist
AXA Phils
07.2016 - 07.2022
Customer Service Associate
Eastwest Bank
03.2013 - 10.2015
Customer Service Representative
Metrobank
02.2006 - 06.2012
MBA -
Lyceum-Northwestern University
Bachelor of Science - Accountancy
Luzon Colleges
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