Marc-André Proulx
Beloeil,QC
Summary
Experienced Plant Manager, Warehouse Lead, skilled in Shipping & Receiving, Warehouse Management Systems, Inventory Management, Forklift Operation, Manufacturing, Warehouse Operations, Customer Service.
Certified WHMIS/SIMDUT, FeedAssure V.4, TDG, First Aid.
Experience as IT support & liaison, 3rd party liaison and system integration, network equipment installation.
Overview
20
20
years of professional experience
Work History
Warehouse Lead
Kemin Industries Canada ULC
Mont-Saint-Hilaire, Quebec
01.2018 - 08.2024
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Acted as liaison between company departments and warehouse teams.
- Acted as a liaison with remote IT department and assisted in the installation of networking equipment.
Plant Manager
Agri-Marketing Corp. (Now Kemin Ind. Ca.)
01.2016 - 12.2017
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Conducted employee performance evaluations, providing constructive feedback, and developing individualized growth plans.
- Optimized scheduling processes for better resource allocation and workflow management.
- Supervised and assisted production and distribution of regulated goods of the food industry.
- Conducted lab tests of samples using different laboratory equipments.
Delivery Driver
Les Patates Gemme
01.2012 - 12.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Fostered positive working relationships with regular customers.
Sales Representative
Virgin Mobile Canada (Bell)
Saint-Bruno, Quebec
08.2009 - 12.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
Customer Experience Agent
Alorica
Remote, Quebec
08.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
Education
High School Diploma -
École Secondaire Polybel
Beloeil, QC06.2002
Skills
- Supervisory Experience
- Quick Learner
- Teamwork and Collaboration
- Customer Service
- Dependable and reliable
- Problem-Solving
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Microsoft 365 for Administrators: Supporting Users
Networking Foundations: Networking Basics
Windows Server 2022 Essential Training
Agile Development Practices
Python Essential Training
Azure Active Directory: Basics
Introduction to C# with Unity
Learning Linux Command Line
AWS Essential Training for Architects (2019)
FeedAssure v.4 2022
WHMIS
TDG
Interests
Audiobooks
Music
Driving / Riding
Video Games
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