Marc Paulo Concepcion
Burnaby
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Human Resources Administrator
Victorio Farm / Brilliant Skin Essentails
Morong, Rizal, Philippines
04.2023 - 10.2023
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
Senior Operations Analyst - Dept | Swat Operations
Shopee Philippines Inc
Taguig, Metro Manila, Philippines
12.2017 - 09.2022
- Reduced call resolution time through efficient problem-solving and communication skills.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Process Return Refunds Outside Shopee Guarantees | Fraud
- Checking | Account verification for Shopee Account and ShopeePay.
- End to end case management for High Level Escalation (Customer facing) related to delay and gaps in processes
- Tri channel : Calls (inbound and outbound), email and case ticket
Customer Service Representative
AKA GLOBAL OUTSOURCING SOLUTION
Cardona, Rizal, Philippines
01.2016 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Information Technology
University Of Rizal System
Binangonan, Rizal, Philippines03.2015
High School Diploma -
Jesus My Shepherd Montessori School
Morong, RIzal, Philippines03.2011
Skills
- HR Support
- Employment Record Verification
- New Hire Orientation
- Specialized HR Projects
- Document Management
- New Employee Training
- Safety Control
- Microsoft Office
- Employment Data Tracking
- Time Tracking and Payroll Administration
Timeline
Human Resources Administrator
Victorio Farm / Brilliant Skin Essentails
04.2023 - 10.2023
Senior Operations Analyst - Dept | Swat Operations
Shopee Philippines Inc
12.2017 - 09.2022
Customer Service Representative
AKA GLOBAL OUTSOURCING SOLUTION
01.2016 - 11.2017
Bachelor of Science - Information Technology
University Of Rizal System
High School Diploma -
Jesus My Shepherd Montessori School