Marc Paulo Concepcion
Burnaby
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Human Resources Administrator
Victorio Farm / Brilliant Skin Essentails
04.2023 - 10.2023
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Improved organizational culture by developing and executing various team-building initiatives and employee engagement activities.
- Assisted in the development of workplace policies that effectively addressed issues such as harassment prevention, equal opportunity employment, and workplace safety.
Senior Operations Analyst - Dept | Swat Operations
Shopee Philippines Inc
12.2017 - 09.2022
- Reduced call resolution time through efficient problem-solving and communication skills.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Process Return Refunds Outside Shopee Guarantees | Fraud
- Checking | Account verification for Shopee Account and ShopeePay.
- End to end case management for High Level Escalation (Customer facing) related to delay and gaps in processes
- Tri channel : Calls (inbound and outbound), email and case ticket
Customer Service Representative
AKA GLOBAL OUTSOURCING SOLUTION
01.2016 - 11.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Information Technology
University Of Rizal System
Binangonan, Rizal, Philippines03.2015
High School Diploma -
Jesus My Shepherd Montessori School
Morong, RIzal, Philippines03.2011
Skills
- HR Support
- Employment Record Verification
- New Hire Orientation
- Specialized HR Projects
- Document Management
- New Employee Training
- Safety Control
- Microsoft Office
- Employment Data Tracking
- Time Tracking and Payroll Administration
Timeline
Human Resources Administrator
Victorio Farm / Brilliant Skin Essentails
04.2023 - 10.2023
Senior Operations Analyst - Dept | Swat Operations
Shopee Philippines Inc
12.2017 - 09.2022
Customer Service Representative
AKA GLOBAL OUTSOURCING SOLUTION
01.2016 - 11.2017
Bachelor of Science - Information Technology
University Of Rizal System
High School Diploma -
Jesus My Shepherd Montessori School
Similar Profiles
Luis GalindezLuis Galindez
Coordinador De Modelos at Entre Costuras| Victorio y LucchinoCoordinador De Modelos at Entre Costuras| Victorio y Lucchino
Angel VelazquezAngel Velazquez
PAF CONTRACTORS at Victorio MartinezPAF CONTRACTORS at Victorio Martinez
Brooks ZontsBrooks Zonts
Licensed Medical Aesthetician at Cosmetic Skin & Laser Center / Orlando Skin SolutionsLicensed Medical Aesthetician at Cosmetic Skin & Laser Center / Orlando Skin Solutions
Daria KalininaDaria Kalinina
Housekeeping Supervisor at Pinnacle at the PierHousekeeping Supervisor at Pinnacle at the Pier
Ocean YUOcean YU
Digital Marketing Account Manager at Prosperous Capital LimitedDigital Marketing Account Manager at Prosperous Capital Limited