Marco Tulio Alvarenga Moya
Van Nuys
Summary
Dynamic Shift Leader with a positive attitude and proven team leadership at Domino's Pizza. Enhanced customer satisfaction through process improvements and effective problem-solving. Skilled in cash handling and inventory management, achieving significant waste reduction. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Domino's Pizza
05.2023 - Current
- Supervised team performance during peak hours to ensure efficient service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that increased order accuracy and customer satisfaction.
- Conducted quality control checks to maintain food safety and hygiene standards consistently.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Busser/Dishwasher
The Broken Yolk
06.2022 - 09.2022
- Cleared and set tables efficiently to maintain cleanliness and organization.
- Assisted waitstaff by delivering food and beverages promptly to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Monitored dining area for cleanliness and restocked supplies as needed to improve operational flow.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
- Team supervision
Accomplishments
- Supervised team of 6 staff members.
- Achieved higher efficiency through effectively helping with upgrading equipment .
- Promoted to shift lead after only 6 months for exceptional performance.
- Resolved product issue through consumer testing.
- Documented and resolved customer complaints which led to improvement in customer satisfaction .
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified Shift Lead, Dominos Pizza - May 2023-Current
- Food Handlers
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Shift Leader
Domino's Pizza
05.2023 - Current
Busser/Dishwasher
The Broken Yolk
06.2022 - 09.2022
High School Diploma -
Van Nuys High School