Marcos Vinicius Santos
Toronto,ON
Summary
Coordinated Event Management skillful in liaising with vendors and suppliers, negotiating contracts and maintaining computer and physical filing systems. Detailed and attentive individual with 2 years of experience assisting with planning and executing fundraising events. Collaborative team player recognized by management for extensive event planning and management knowledge and outstanding time management and multitasking abilities Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Feedback Management Consultant
Lufthansa InTouch
02.2023 - Current
- Helped develop proactive and successful business policies to meet changing demands handling on average 35 cases per day.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Responsible for processing of customer concerns and claims. This includes but is not limited to inquiries about baggage, flight irregularities, Lufthansa product and service queries, debt collectors and general feedback with French, Portuguese and English-speaking customers.
Executive Administrative Coordinator
Life For Lives Community Action Centre
10.2018 - 01.2023
- Coordinated and scheduled meetings and conference calls to optimize scheduling of board of directors.
- Negotiated contracts for events with vendors and suppliers. Designed promotional materials for events.
- Innovated new approaches to engage donors and increase funding.
- Optimized program budgets and results with strategic fundraising plans.
- Drafted reports on post-events by highlighting pros and cons.
- Receive and review all invoices, and forward to executive for approval.
- Supported events execution and venue set up and tear down.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Monitored and controlled event expenditures to meet budgets.
Founder
D.C.S Services
08.2018 - 01.2021
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Created organization's mission and vision statements for use by employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Built network with over 15 contractors in 2 years.
Information Booth Host - Volunteer
PAN AM And PARA PAN AM Games
07.2015 - 08.2015
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific areas of the city.
- Answering to questions about the venue or the Games, as well as details about competition
schedules, results, directions, transportation, accessibility, PANAMANIA and tourism. - Providing assistive listening devices and wheelchair loans, managed the venue’s lost and found,
assisting with missing or found persons, and facilitating stroller and wheelchair storage services. - The information booths were provided assistance in English, French, Portuguese and Spanish.
- Guiding tourists and athletes to sights around the city
Education
Certificate - SAP HCM
KA Solutions
São Paulo, Brazil05.2021
Diploma - Graphic And Digital Design
CDI College
Toronto, ON01.2020
Bachelor of Arts - Criminology
Ryerson University
Toronto, ON05.2018
Skills
- Microsoft Office Software Proficiency
- Analytical Thinking
- Teamwork and Collaboration
- Attention to Detail
- Self-Motivated
- Customer Service
- Networking
- Adobe Creative Software Proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Customer Feedback Management Consultant
Lufthansa InTouch
02.2023 - Current
Executive Administrative Coordinator
Life For Lives Community Action Centre
10.2018 - 01.2023
Founder
D.C.S Services
08.2018 - 01.2021
Information Booth Host - Volunteer
PAN AM And PARA PAN AM Games
07.2015 - 08.2015
Certificate - SAP HCM
KA Solutions
Diploma - Graphic And Digital Design
CDI College
Bachelor of Arts - Criminology
Ryerson University
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