Marcos Islas
Pomona
Summary
Dynamic professional with extensive experience at Hirel Connectors Inc. in managing operations and training teams in high-pressure environments. Proven track record in customer relationship management and effective communication, driving team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Lead Assembly Technician
Hirel Connectors Inc.
Claremont
04.2019 - Current
- Train new technicians on assembly processes and safety protocols.
- Assistance in developing plans for future expansion of the production line.
- Monitor performance of team members to ensure adherence to established standards.
Valet Parking Manager
Admiral Valet Parking
Miami
06.2014 - 12.2018
- Managed daily operations of valet parking services at high-traffic events.
- Supervised team members to ensure excellent customer service and safety standards.
- Trained new staff on company policies, customer service, and safety protocols.
- Resolved customer complaints and concerns promptly to maintain satisfaction levels.
- Developed schedules to optimize staffing based on peak service hours.
Sales Associate
A&A Cash and Carry
South El Monte
09.2010 - 06.2014
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints professionally and effectively.
Education
Certificate - Audio Engineer
Musicians Institute
CA12-2008
Diploma - Gender Studies
Baldwin Park High School
Baldwin Park, CA06-2000
Nursing
Mt. San Antonio College
Walnut, CASkills
- Team performance monitoring
- Customer relationship management
- Staff scheduling
- Employee training
- Product inspection
- Quality assurance
- Team supervision
- Safety compliance
Languages
Spanish
Professional
References
References available upon request.
Timeline
Lead Assembly Technician
Hirel Connectors Inc.
04.2019 - Current
Valet Parking Manager
Admiral Valet Parking
06.2014 - 12.2018
Sales Associate
A&A Cash and Carry
09.2010 - 06.2014
Certificate - Audio Engineer
Musicians Institute
Diploma - Gender Studies
Baldwin Park High School
Nursing
Mt. San Antonio College