Marcos Antonio Hernandez
Altadena
Summary
Dynamic Cashier Manager with extensive experience at La Cañada Arco, excelling in cash handling and customer service. Proven track record of implementing process improvements that enhanced transaction efficiency and reduced wait times. Skilled in team leadership and complaint resolution, fostering a positive environment while ensuring compliance with company policies.
Punctual and honest cashier with solid background in customer environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
14
14
years of professional experience
Work History
Cashier Manager
La Cañada Arco
04.2019 - 02.2025
- Supervised daily cash operations to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and register operation.
- Implemented process improvements that enhanced transaction efficiency and reduced wait times.
- Analyzed sales reports to identify trends, informing inventory management and staffing decisions.
- Coordinated team scheduling to optimize coverage during peak hours and improve service levels.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Chevron
04.2011 - 12.2015
- Managed cash register operations ensuring accurate transactions and efficient customer service
- Trained and mentored new cashiers on operational procedures and customer engagement techniques
- Streamlined checkout processes to enhance efficiency and reduce wait times for customers
- Resolved customer inquiries and complaints effectively, fostering a positive shopping environment
Education
Alhambra High School
Alhambra, CA06-1997
Diploma -
William Northrup Elementary
Alhambra, CA06-1993
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
- Customer complaint resolution
- Documentation and reporting
- Punctual and reliable
- Equipment maintenance
- Merchandise display
- Quality assurance
Languages
Spanish
Professional Working
Interests
- Community Cleanup
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Supporting STEM education initiatives and mentorship programs
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Backpacking and Hiking
- Auto Repair/Restoration
- Watching Movies and TV Shows
- High-Intensity Interval Training
- Video Gaming
- Hiking
- Reading
- Astrology
- Animal Care
- Playing Sports
- Team Sports
- Outdoor Recreation
- Gym Workouts
- Music
- I like working with my hands and fixing things
- Baking
- Woodworking
- Strategy Games
Timeline
Cashier Manager
La Cañada Arco
04.2019 - 02.2025
Cashier
Chevron
04.2011 - 12.2015
Alhambra High School
Diploma -
William Northrup Elementary
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