Summary
Overview
Work History
Education
Skills
Timeline
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MARCOS SAHAGUN

San Diego

Summary

Customer-focused professional with a strong background in administrative support, customer service, and scheduling, leveraging excellent communication and organizational skills to enhance client experiences. Skilled in managing, multiple tasking resolving issues. Eager to contribute expertise in building positive relationships and delivering exceptional service to achieve organizational success.

Overview

24
24
years of professional experience

Work History

Front Desk/Float Team

UC San Diego Health
10.2023 - Current
  • Responsible for customer service, and greeting patients.
  • Collecting co-pays
  • Securing authorization and referral, and scheduling appointments.
  • Interconnects with patients, physicians, staff, and managers.
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Server

Bluewater Grill
04.2023 - 01.2025
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Memorized menu to help diners make informed meal choices.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Exercised focus and concentration to keep track of tables and remember orders.

Loan Specialist

National Funding
04.2022 - 04.2023
  • Negotiated loan terms to provide favorable outcomes for both customers and lender.
  • Collaborated with other departments to promptly process loan applications.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Explained very technical financial information to applicants in easy to understand language.
  • Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
  • Compiled database of loan applicants’ credit histories, financial statements and other financial information.
  • Outbound calls to over 60 new clients per day
  • Examined customer loan applications for loan approvals and denials.

Customer Service Representative

AT&T
04.2015 - 03.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Addressed customer account discrepancies and concerns.
  • Delivered prompt service to prioritize customer needs.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed over 50 customers per day.
  • In top 5 in all sales and customer service categories.

Office Supervisor/ Accounting

Dr. Rheinschild
08.2001 - 09.2004
  • .Supervise and support administrative staff (receptionists, clerks, assistants).
  • Organize daily office operations to ensure efficiency and compliance.
  • Maintain office supplies and equipment; coordinate with vendors.
  • Handle scheduling, meeting coordination, and internal communications.
  • Train new hires and manage employee performance.
  • Prepare and manage financial statements, ledgers, and reports.
  • Oversee accounts payable and receivable.

Education

Billing And Coding

University of Phoenix
Tempe, AZ

Skills

  • Customer Service
  • Sales Expertise
  • Administrative Duties
  • Train Employees
  • Team Leadership
  • Telephone Etiquette
  • Office Reception
  • Microsoft Programs
  • Nexgen Experience
  • Epic Experience

Timeline

Front Desk/Float Team

UC San Diego Health
10.2023 - Current

Server

Bluewater Grill
04.2023 - 01.2025

Loan Specialist

National Funding
04.2022 - 04.2023

Customer Service Representative

AT&T
04.2015 - 03.2022

Office Supervisor/ Accounting

Dr. Rheinschild
08.2001 - 09.2004

Billing And Coding

University of Phoenix

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MARCOS SAHAGUN