Summary
Overview
Work History
Education
Skills
Other Experience
Languages
Timeline
Generic

Marcos Lugo

Bronx,NY

Summary

To merge my enthusiasm, compassionate nature and aptitude for learning and teaching with children to help them develop their specialized skills and talent.

Professional and prepared for role, bringing diverse experience in customer service and logistics. Proven track record in managing ticketing systems, handling customer inquiries, and resolving issues efficiently. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Employers value reliability, excellent communication skills, and calm, approachable demeanor.

Overview

8
8
years of professional experience

Work History

Camp Counselor

Children’s Arts & Science Workshop
07.2016 - 09.2017
  • Supervise indoor and outdoor activities of children
  • Develop activities to keep children engaged
  • Observed children and reported to the supervisor in case of medical attention is needed
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Youth Educator

Children’s Arts & Science Workshop
09.2017 - 02.2018
  • Assisting the teacher with standard housekeeping tasks like taking attendance, collecting homework, and recording grades
  • Helping teachers prepare and set up materials and information for lessons
  • Reinforcing lessons and providing students assistance as they complete class work
  • This might include small group or one-on-one help
  • Enforcing school rules outside the classroom
  • This might include hall and cafeteria monitoring duties

Afterschool Aid (Opportunity Youth)

Children’s Arts & Science Workshop
02.2018 - 01.2021
  • Prepare meals and snacks to fulfill nutritional needs of children
  • Maintain environment very clean, appealing and safe
  • Provide guidance on children's behavior and social development

Oyate Group

Community Specialists
03.2021 - 05.2022

Community Engagement Specialist Objective

Conduct outreach within the various communities which BRI serves by developing effective, trusting relationships with identified collaborator who will benefit from BRI’s various programs and projects

Provide follow up to collaborators, stakeholders and other community partners as needed

Participate in special projects/initiatives help lead innovation and implement improvements to processes and systems by making recommendations, troubleshooting technical issues, and refining processes.

  • Excellent communication skills, both verbal and written.

Janitorial Assistant

Alliance Maintenance
09.2022 - 10.2022
  • Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained a healthy environment by disinfecting surfaces and removing trash daily.
  • Improved overall appearance of the facility with thorough dusting and polishing procedures.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Ticket Agent

Delta Air Lines, Inc
10.2022 - Current
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.

Cargo Agent

Delta Air Lines, Inc
10.2022 - Current
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Prepared hazardous material shipments in compliance with safe handling practices.

Education

High school Diploma -

Wings Academy
Bronx, NY
01.2017

Skills

  • Customer service
  • Relationship building
  • Parent-teacher communication
  • Team collaboration
  • Active listening
  • Leadership development
  • Goal setting

Other Experience

  • High level of patience with immense love and compassion for children.
  • Skilled child care worker with knowledge of developing fun and interesting activities.
  • Good communication and interpersonal skills.
  • Ability to get along with children and entertain them.
  • Excellent child supervision skills.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Ticket Agent

Delta Air Lines, Inc
10.2022 - Current

Cargo Agent

Delta Air Lines, Inc
10.2022 - Current

Janitorial Assistant

Alliance Maintenance
09.2022 - 10.2022

Oyate Group

Community Specialists
03.2021 - 05.2022

Afterschool Aid (Opportunity Youth)

Children’s Arts & Science Workshop
02.2018 - 01.2021

Youth Educator

Children’s Arts & Science Workshop
09.2017 - 02.2018

Camp Counselor

Children’s Arts & Science Workshop
07.2016 - 09.2017

High school Diploma -

Wings Academy
Marcos Lugo