Marcos Leon
Berkeley,CA
Summary
Achieved high customer satisfaction through effective teamwork and adaptability in fast-paced settings. Delivered exceptional service by managing multiple tasks efficiently. Fostered a collaborative environment to enhance overall results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
San Francisco, CA
05.2023 - Current
- Monitored designated zones to maintain safety and security of premises, personnel, and visitors.
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary.
- Ensured precise documentation of daily activities to support operational integrity, encompassing incident reports, shift logs, and visitor logs.
- Collaborated with law enforcement agencies during investigations or incidents requiring their assistance.
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures.
Server
Limon Rotisserie
San Francisco, CA
10.2019 - 05.2023
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
- Advised on menu selections tailored to customer preferences and dietary restrictions.
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed.
- Executed cash transactions with precision utilizing POS system, ensuring accurate financial records.
- Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards.
Sales Associate
AT&T Wireless
Berkeley
10.2017 - 10.2019
- Developed successful prospecting strategies leading to a rise in new customer acquisition.
- Enhanced customer satisfaction ratings through timely resolution of inquiries and effective issue management.
- Negotiated pricing agreements with clients based on volume commitments or long-term contracts.
- Cultivated strong client relationships through consistent communication via phone calls, emails, and meetings.
Education
GED -
Berkeley City College
Berkeley, CA06.2020
High School - undefined
Berkeley High School
BerkeleySkills
- Demonstrated unwavering commitment to achieving high-quality results in all tasks
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in engaging guests through effective communication and support Facilitated positive experiences by addressing guest inquiries and concerns Contributed to team efforts in enhancing overall guest satisfaction
- Cultivated a polished and professional appearance to enhance workplace image
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Facilitated communication in multiple languages to enhance collaboration
- Obtained security guard license to ensure compliance with industry regulations
- Authored comprehensive reports to convey critical information and insights
Certification
- Food Handler's Certificate
- RBS Certificate
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Arabic - Limited Working
Timeline
Security Officer
Allied Universal Security Services
05.2023 - Current
Server
Limon Rotisserie
10.2019 - 05.2023
Sales Associate
AT&T Wireless
10.2017 - 10.2019
High School - undefined
Berkeley High School
GED -
Berkeley City College