MARCOS HERRERA
HAMILTON,Ontario
Summary
Experienced and compassionate Social Service Worker dedicated to enhancing the lives of clients through comprehensive support and guidance. Skilled in providing assistance with life, financial, and social skills, facilitating the integration of clients into their communities for a more enriched and fulfilling lifestyle. Possess 7 years of expertise in building communities and fostering social skills through effective social work techniques.
Overview
1
1
Certification
Work History
Case Manager/Good Food Center Worker
Mission Services of Hamilton/V
03.2024 - Current
- Implementing a new program for the food bank gathering Data and Maintaining accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Shelter Support Worker & Case Manager
Mission Services of Hamilton
- Provided supervision, support, and case management to clients staying in a men's emergency shelter setting
- Duties included ensuring the safety and security of all residents, responding to client needs as they arise, monitoring client compliance with program rules, and providing case management to assist clients in their search for stable housing
- Additional duties included maintaining detailed case records using HIFIS 4.0, communicating effectively with coworkers and agency partners to coordinate case management, and applying first aid and crisis intervention skills to respond to incidents and emergencies, including suspected opiate overdose situations.
Customer Service Attendant & Marketing Representative
Players Paradise Sports Complex
- Provided friendly and professional customer service to guests at an indoor sports facility and event space
- Duties included greeting guests, serving a diverse array of customers in a professional manner, resolving concerns or complaints effectively in order to satisfy customer needs, accurately processing facility rental payments, and creating new relationships with potential customers through face-to-face interactions.
Field Placement Student
Good Shepherd Men's Centre
- Completed 400 hours of clinical field placement in a men's emergency shelter environment
- Duties included processing intake interviews with new clients, building rapport with both new and returning clients, using non-violent crisis intervention techniques to manage conflict and maintain a safe environment, and using HIFIS software to maintain accurate client documentation.
Volunteer Music Leader
United Pentecostal Church Intl. (UCPI)
- Provided volunteer administrative services in a faith-based community environment
- Duties included creating schedules for general worship services, coordinating musicians and choir on a per-event basis, facilitating weekly team meetings, and liaising with team members to help resolve conflicts and maintain effective operations.
Shelter Support Worker
Mission Services of Hamilton
01.2020
- Provided supervision, support, and case management to clients staying in a shelter hotel setting due to the COVID19 pandemic
- Duties included ensuring the safety and security of all clients, monitoring compliance with program rules, using harm reduction principles to support clients with active substance use, and providing case management to assist clients in their search for stable housing
- Additional duties included maintaining detailed case records using HIFIS 4.0, communicating effectively with coworkers and agency partners to coordinate case management, and providing first aid for client medical emergencies, including suspected opiate overdose.
Field Placement Student
CICE Program
01.2018
- Completed 200 hours of clinical field placement in the Mohawk College Community Integration through Co-operative Education (CICE) Program, which supports students with intellectual disabilities or other significant learning challenges
- Duties included building rapport with program participants, supporting program participants with strategies to meet their learning needs and manage their assignment workload, creatively adapting to the diversity of student needs and experiences, and communicating effectively with CICE staff and placement supervision.
Education
Advanced Diploma - Holistic Nutrition
The Institute Of Holistic Nutrition
04.2026
Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2018
Skills
- Demonstrated ability to build professional rapport with clients or customers and deliver compassionate, inclusive, non-judgmental service to a diverse array of populations
- Strongly self-motivated; takes initiative to contribute meaningfully to team goals
- Excellent problem-solving skills, including crisis management and de-escalation
- Comfortable and effective in both independent roles and as part of a team
- Flexible and creative; able to adapt quickly to a variety of environments
- Languages: Fluent in both English and Spanish (written and spoken)
- Health and safety awareness
- Emotional Support
Certification
- Canadian Red Cross Standard First Aid
- Canadian Red Cross CPR & AED HCP Level
- Naloxone Training
Fieldplacementexperience
- 2018-2019, Field Placement Student, Good Shepherd Men's Centre, Mohawk College & Good Shepherd Centre Hamilton, Completed 400 hours of clinical field placement in a men's emergency shelter environment. Duties included processing intake interviews with new clients, building rapport with both new and returning clients, using non-violent crisis intervention techniques to manage conflict and maintain a safe environment, and using HIFIS software to maintain accurate client documentation.
- 2018, Field Placement Student, CICE Program, Mohawk College, Hamilton, Completed 200 hours of clinical field placement in the Mohawk College Community Integration through Co-operative Education (CICE) Program, which supports students with intellectual disabilities or other significant learning challenges. Duties included building rapport with program participants, supporting program participants with strategies to meet their learning needs and manage their assignment workload, creatively adapting to the diversity of student needs and experiences, and communicating effectively with CICE staff and placement supervision.
Volunteer Experience
2013-2017, Volunteer Music Leader, United Pentecostal Church Intl. (UCPI), Hamilton, Provided volunteer administrative services in a faith-based community environment. Duties included creating schedules for general worship services, coordinating musicians and choir on a per-event basis, facilitating weekly team meetings, and liaising with team members to help resolve conflicts and maintain effective operations.
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Case Manager/Good Food Center Worker
Mission Services of Hamilton/V
03.2024 - Current
Shelter Support Worker
Mission Services of Hamilton
01.2020
Field Placement Student
CICE Program
01.2018
Shelter Support Worker & Case Manager
Mission Services of Hamilton
Customer Service Attendant & Marketing Representative
Players Paradise Sports Complex
Field Placement Student
Good Shepherd Men's Centre
Volunteer Music Leader
United Pentecostal Church Intl. (UCPI)
Advanced Diploma - Holistic Nutrition
The Institute Of Holistic Nutrition
Social Service Worker
Mohawk College of Applied Arts And Technology
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