Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marcos Garcia

Hayward

Summary

Dynamic Service Consultant with a proven track record at Royal Automotive Group, excelling in client relationship building and sales expertise. Achieved high customer satisfaction through effective issue resolution and strategic marketing initiatives, fostering loyalty and repeat business. Recognized for exceptional communication skills and a strong work ethic, consistently surpassing performance goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Service Consultant

Royal Automotive Group
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Petty Officer Second Class

Navy
05.2021 - Current
  • Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
  • Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
  • Increased overall unit morale with proactive recognition of exceptional performance among team members.
  • Streamlined operational processes for increased efficiency by identifying and implementing improvements in work procedures.
  • Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
  • Enhanced team performance by providing thorough training and skill development to junior personnel.

Education

Criminal Justice - Criminology

Cal State Eastbay
Hayward, CA
06.2023

Skills

  • Cash handling
  • Client relationship building
  • Customer relations
  • Public speaking
  • Schedule management
  • Issue resolution
  • Sales expertise
  • Marketing strategies
  • Negotiation tactics
  • Staff education and training
  • Repairs expertise
  • Cross-functional coordination
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Excellent communication
  • Computer skills
  • Handling customer complaints
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Performance goals
  • Customer retention
  • Service scheduling
  • Client rapport
  • Vehicle assessment
  • Records management
  • Call center operations
  • Price quoting
  • Service estimates

Certification

CPR TRAINING

CYBER AWARENESS

Languages

Spanish
Native or Bilingual

Timeline

Petty Officer Second Class

Navy
05.2021 - Current

Service Consultant

Royal Automotive Group

Criminal Justice - Criminology

Cal State Eastbay

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Marcos Garcia