MARCOS CORTEZ
Vista
Summary
Dynamic and results-driven professional with exceptional customer service skills. Proven ability in inventory management and complaint resolution, ensuring a seamless shopping experience. Recognized for reliability and adaptability, consistently exceeding expectations in fast-paced environments. Proficient in cash handling and forklift operation, contributing to operational efficiency.
Overview
6
6
years of professional experience
Work History
Lot Associate
Home Depot
Encinitas
03.2025 - Current
- Served as primary point of contact for customers, enhancing overall shopping experience.
- Collaborated with team members to restock shelves and manage inventory levels.
- Operated equipment for loading and unloading merchandise safely.
- Supported special projects by setting up displays for seasonal promotions.
- Engaged with customers to provide a positive shopping experience consistently.
- Performed routine maintenance on equipment used in the parking lot such as snow blowers, brooms, and shovels.
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store.
- Assisted other departments within the store with tasks related to stocking shelves, cleaning floors, organizing merchandise displays.
- Operated forklifts safely and efficiently when moving large items between different sections of the store's exterior area.
- Loaded cement bags, mulch, and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
- Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
- Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
- Assisted customers with loading large purchases into vehicles, ensuring satisfaction.
- Managed collection and return of carts to maintain organized store entrance.
- Maintained cleanliness of store exterior, removing trash and keeping cart corrals stocked.
- Executed seasonal tasks, including snow removal and salting to ensure safety.
- Flagged equipment to prevent accidents and ensure safe loading practices.
- Provided customer assistance by answering questions and offering carry-out support.
Delivery driver
Jimmy Gonzalez
Escondido
02.2021 - 04.2025
- Delivered packages to various locations within designated timeframes.
- Conducted inventory checks and maintained vehicle cleanliness through routine maintenance.
- Trained new drivers, enhancing operational readiness during brief management of dispatch operations.
- Communicated with customers via text, phone calls, and in-person interactions to ensure satisfaction.
- Utilized GPS technology for optimal route navigation, improving delivery efficiency.
- Reported delivery issues and vehicle problems to management promptly.
- Coordinated with dispatch for timely delivery instructions and updates.
Cashier/Stocker
Smart & Final Extra
Encinitas
02.2022 - 10.2022
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Roasted and baked food for [Number] people in accordance with menus and recipes.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Replenished items to maintain stock availability.
- Lifted materials of varied weights on regular basis.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Handled packages safely while unloading and transporting.
- Labeled packages and pallets to ensure efficient identification of items.
- Packed boxes and stock using organizational guidelines.
Cook/cashier
The Habit Burger Grill
Encinitas
12.2020 - 09.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Grilled and deep fried various foods from meats to potatoes.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Used standardized recipes and other instructions to prepare food.
- Managed portion control using correct utensils during preparation and plating.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Followed established procedures and requirements for safe food handling, storage and service.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
Sandwich Maker
Urbane Cafe
Encinitas
12.2019 - 12.2020
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Quickly prepared accurate orders within expected [Number]-minute timeframe.
- Took orders, prepared foods and processed payments in full-service establishment.
- Verified orders and bagged items for easy transport.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Restocked kitchen supplies by rotating food according to dates and [Action].
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Delivered superior customer service focused on quality and meeting customer needs.
- Assisted customers, answered questions and resolved complaints.
- Kept customer and food preparation areas clean and well-organized.
- Organized food preparation stations and regularly replenished supplies.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Completed efficient store opening and closing procedures each day.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Informed customers of regular deals or monthly specials to upsell orders.
- Answered guest questions, delivering most accurate and updated information available.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
San Dieguito High School Academy
Encinitas, CA06.2021
Skills
- Flexible availability
- Transaction approval processes
- Complaint resolution expertise
- Store opening and closing procedures
- Dependable adaptability skills
- Heavy lifting capabilities
- Exceptional customer service skills
- Positive demeanor in interactions
- Policy enforcement techniques
- Cash handling proficiency
- Integrity in service delivery
- Acceptance of feedback for improvement
- Merchandise packaging efficiency
- Inventory management skills
- Adherence to policies and procedures
- Sanitation and cleaning practices
- Team collaboration skills
- Effective problem-solving abilities
- Price identification methods
- Reliability in task execution
- Attention to detail in operations
- Efficient payment processing
- Prioritization of work tasks
- Management of customer transactions
- Pricing strategies and markdowns
- Refunds and credits management
- Forklift operation
- Safety compliance
- Cart collection
- Warehouse operations
- Order loading
- Merchandise handling
- Operations of cash registers
Personal Information
- Age: 22
- Date of Birth: 05/26/05
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Lot Associate
Home Depot
03.2025 - Current
Cashier/Stocker
Smart & Final Extra
02.2022 - 10.2022
Delivery driver
Jimmy Gonzalez
02.2021 - 04.2025
Cook/cashier
The Habit Burger Grill
12.2020 - 09.2021
Sandwich Maker
Urbane Cafe
12.2019 - 12.2020
High School Diploma -
San Dieguito High School Academy