Marcos Contreras
Toronto,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Training and Retention Supervisor
United Parcel Services (UPS)
04.2023 - Current
- Distribute work completion documents and equipment to designated work stations for package handlers before the start of the shift, organizing work responsibilities and assuring assignment comprehension for others
- Produce reports for Management staff, including: staff attendance and work progression, providing regular updates throughout the shift
- Follow up with package handlers throughout the shift to inquire about work progress, identifying any potential problems and concerns impacting work operations and determining appropriate solutions, if need be, to ensure orderly workflow
- Collect work completion reports at the end of the shift and confirm all determined packages are removed from package cars from all belt lines, ensuring completion of all responsibilities
- Enhance on-the-floor productivity through regular training sessions, coaching, and performance evaluations with package handlers
- Facilitate onboarding of newly-hired employees by conducting training classes, instructing based on UPS on-the-job safety methods
- Implemented new, technological Zebra devices for my Centre
- Configured Zebra devices for my Hub/Centre, installing required software applications for daily Hub Operations tasks
- Develop control logs for Zebra devices, assigning devices to selected supervisors for both Twilight and Midnight Sorts
- Update control logs for Zebra devices based on relevant personnel changes, collaborating with other departments to ensure changes are accurate and implemented
- Conduct training seminars for separate Training and Retention departments at different Hub Locations, instructing and demonstrating other training supervisors how to use Zebra devices and software applications
- Organize retention events for package handlers, elevating employee engagement levels through recognitions programs
Warehouse Associate
United Parcel Services (UPS)
04.2022 - 04.2023
- Consistently lifted materials weighing as much as 70 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including loading, unloading, and sorting packages
Inbound Sales Agent
1-800-GOT-JUNK? (GOT JUNK)
05.2021 - 08.2021
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Answered calls with enthusiasm and energy and maintained conversation by matching callers’ tone and energy; resulted in callers feeling welcomed.
- Asked clarifying questions regarding the caller’s junk-related situation to assess the needs of the customer, resulting in customers feeling heard and that their call is important
- Highlighted how GOT JUNK can help solve the caller’s situation while also providing relevant example price estimates and service expectations, developing trust with the caller.
- Demonstrated adaptability by adjusting sales approach based on individual client preferences and feedback from supervisors.
- Provided exceptional customer service, resolving issues promptly and professionally.
Merchandiser/Cashier
Shoppers Drug Mart (SDM)
01.2017 - 01.2020
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Education
Advanced Diploma - Game Programming
Humber Institute of Technology And Advanced Learning
Toronto, ON05.2025
High School Diploma -
Monsignor Percy Johnson Catholic High School
Toronto, ON06.2018
Skills
- Team Management
- Customer Retention Strategies
- Customer Relations
- Documentation skills
- Relationship Building
- Training and mentoring
- Employee Relations
- Employee Orientation
Languages
French
Professional Working
Timeline
Training and Retention Supervisor
United Parcel Services (UPS)
04.2023 - Current
Warehouse Associate
United Parcel Services (UPS)
04.2022 - 04.2023
Inbound Sales Agent
1-800-GOT-JUNK? (GOT JUNK)
05.2021 - 08.2021
Merchandiser/Cashier
Shoppers Drug Mart (SDM)
01.2017 - 01.2020
Advanced Diploma - Game Programming
Humber Institute of Technology And Advanced Learning
High School Diploma -
Monsignor Percy Johnson Catholic High School
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