Marco Di Fazio
Mississauga
Summary
Trusted and reliable employee, with experience leading projects across North America. Has several years in customer service and able to work well with others, regardless of if done in person or through remote communications. Handles pressure well and always looking to improve.
Overview
5
5
years of professional experience
Work History
I.T. Intern
Arctic Glacier
10.2022 - 02.2024
- Organized handheld configuration upgrade via mobiControl and managed upgrades across branch locations in Canada and the United States
- Serviced computers, and handhelds to ensure they were functional for use in the field
- Trained new employees on systems and how to resolve issues with devices
- Organized and headed a device upgrade with branches across Canada, setting up and sending the devices as well as disposing the outdated devices
- Actively evaluated networking profiles through Meraki, streamlining business for productivity and speed of data transference
- Configured company networking using Meraki for branches, altering firewall and content filtering for internet usage
- Trained personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
Teaching Assistant
University Of Windsor
01.2022 - 12.2022
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Provided assistance to professor in marking assignments
- Held office hours for students to aid in learning concepts or clarifying assignment goals
- Graded and provided feedback for students to improve upon classwork and assignments
- Presented instructional support to students unable to attend regular classes.
Call Center Representative
Arctic Glacier
03.2019 - 08.2022
- Facilitated hundreds of calls across North America ensuring branch stability and customer satisfaction
- Ensured that customer orders were correctly scheduled to assure for a professional relations between clients
- Responded proactively and positively to rapid change.
Education
Bachelor of Computer Science - Computer Science
University of Windsor
Windsor, ON04.2024
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, ON06.2019
Skills
- Root Cause Analysis
- Mobile Application Development
- Network Administration
- Documentation skills
- Strong Communication Skills
- Bug tracking
- Research abilities
- Test Scheduling
Timeline
I.T. Intern
Arctic Glacier
10.2022 - 02.2024
Teaching Assistant
University Of Windsor
01.2022 - 12.2022
Call Center Representative
Arctic Glacier
03.2019 - 08.2022
Bachelor of Computer Science - Computer Science
University of Windsor
High School Diploma -
St. Aloysius Gonzaga Secondary School
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