Marco Cruz
Irvine
Summary
Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Irvine Company Apartment Communities
Irvine, CA
08.2025 - 06.2026
- Managed daily operations to enhance customer satisfaction and service delivery.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
- Overseeing Rebuild Projects from start to finish.
Service Manager
Greystar Property Management
Santa Ana, CA
02.2025 - 07.2025
- Oversaw vendor management, ensuring compliance with contracts and quality standards.
- Led regular property inspections, identifying areas for improvement and implementing corrective actions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Negotiated with vendors to secure best prices for parts and supplies.
Service Tech/Assistant Service Manager
Irvine Company Apartment Communities
Irvine, CA
02.2020 - 02.2025
- Coordinated maintenance requests and ensured timely resolution of resident issues.
- Led team meetings to align goals and monitor progress on service initiatives.
- Assisted in routine maintenance and repairs of apartment units, ensuring high-quality service delivery.
- Coordinated inventory management for tools and replacement parts, enhancing operational efficiency.
- Mentored new team members on company protocols and safety procedures, fostering a collaborative work environment.
- Led training sessions focused on equipment usage and safety standards, improving team competency levels.
Maintenance Assistant
Able Engineering Services
Irvine, CA
07.2014 - 03.2018
- Conducted routine inspections of equipment to ensure optimal performance and safety compliance.
- Implemented preventive maintenance schedules, enhancing longevity of machinery and minimizing operational disruptions.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Responded immediately to emergency repairs and other maintenance requests
Education
No Degree -
Brownston Technical School
Anaheim, CA04-2013
High School Diploma -
Loara High School
Anaheim, CA06-2011
Skills
- Customer service focus
- Staff training and development
- Strong leadership
- Verbal and written communication
- Team collaboration and leadership
- Conflict resolution
- Salesforce
- Coupa
Accomplishments
- BOMA Award 2017
- CORE Value Award 2024
- Service Technician of the Year Nominee 2024
- Service Technician of the Year Winner 2025
Certification
608 EPA Universal
Timeline
Assistant Service Manager
Irvine Company Apartment Communities
08.2025 - 06.2026
Service Manager
Greystar Property Management
02.2025 - 07.2025
Service Tech/Assistant Service Manager
Irvine Company Apartment Communities
02.2020 - 02.2025
Maintenance Assistant
Able Engineering Services
07.2014 - 03.2018
No Degree -
Brownston Technical School
High School Diploma -
Loara High School