Marco Antonio Letona
Los Angeles
Summary
Highly driven Manager & leadership skills and successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
General Manager
Champion staffing international
Los Angeles
12.2023 - Current
- Led daily operations to enhance staffing efficiency and service quality.
- Developed strategic plans to align workforce goals with company objectives.
- Managed recruitment processes to attract and retain top talent.
- Oversaw training programs to improve staff skills and performance standards.
- Implemented performance metrics to evaluate team effectiveness and productivity.
- Negotiated contracts with vendors to optimize resource allocation and service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
Chief Executive Officer
Champion Security Inc
Los Angeles
12.2019 - 12.2023
- Directed strategic planning and execution for security service initiatives.
- Oversaw financial management, including budgeting and resource allocation.
- Fostered partnerships with law enforcement and community organizations.
- Implemented training programs for staff on security protocols and best practices.
- Monitored industry trends to inform business strategies and service offerings.
- Managed client relationships to ensure satisfaction and retention of services.
- Led organizational change initiatives to improve operational efficiency.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Established policies, procedures, and protocols to improve operational efficiency.
- Developed creative solutions for complex problems facing the organization.
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Represented the company at conferences, trade shows, networking events.
- Facilitated communication between board members, executives, staff members, and other stakeholders.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
- Cultivated strong relationships with business partners by providing exceptional customer service.
- Negotiated contracts with vendors, suppliers, and partners.
- Led the recruitment process for executive-level positions within the organization.
- Promoted company values and ethics, ensuring a positive organizational culture.
- Managed senior leadership team, aligning goals and efforts with company vision.
Founding President
BeautifullMinds non-profit organization
Los Angeles
12.2019 - 12.2023
- Founded and developed strategic initiatives for community outreach programs.
- Led fundraising efforts to secure financial support for organizational goals.
- Cultivated partnerships with local businesses and community leaders for collaboration.
- Oversaw volunteer recruitment and training to enhance program effectiveness.
- Managed operational budgets to ensure efficient resource allocation and sustainability.
- Collaborated with board members on strategic planning and organizational direction.
- Advocated for mental health resources through public speaking engagements and campaigns.
- Negotiated contracts with vendors for office equipment, supplies, services.
- Facilitated the creation of a mission statement, goals, and objectives.
- Oversaw financial operations including budgeting, accounting, investments.
- Managed day-to-day operations of the organization including hiring and firing decisions.
- Secured initial funding through pitching to angel investors and venture capitalists, raising significant capital.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Led strategic planning and execution to enhance profitability and company growth.
AEGIS
Doorman
Hollywood
12.2016 - 12.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Welcomed residents and guests with friendly, professional demeanor.
- Monitored building access to ensure safety and security for all occupants.
- Maintained order in public areas by intervening in cases of disruptive behaviour or potential threats to safety.
- Observed outside area and entrance for safety and possible hazards, conducted ongoing inspection of sidewalks, cleared snow, ice and debris and reported serious hazards.
- Conducted regular patrols of the building perimeter, looking for signs of criminal activity or trespassers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Bouncer
IPS
Hollywood
12.2011 - 12.2016
- Monitored venue for safety and security, ensuring compliance with regulations.
- Controlled access points to prevent unauthorized entry and maintain order.
- Responded swiftly to incidents, de-escalating conflicts among patrons effectively.
- Collaborated with staff to implement crowd management strategies during events.
- Enforced venue policies consistently, promoting a safe environment for all guests.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Verified IDs for legal age prior to admission into premises.
- Resolved conflicts and restrained patrons from getting into fights.
- Intervened immediately in any situation posing a threat to guest safety or security protocols.
- Refused admission to known troublemakers.
Education
Hawthorne High School
Hawthorne, CASkills
- Leadership skills
- Strategic planning
- Recruitment
- Performance management
- Establish client relations
- Maintain client relations
- Thorough DARs
- Extremely thorough observations
- Patrolmen expert
- De escalation
- Patient & professional
Certification
- BSIS - Guard card #6423156
- BSIS Exposed Firearm #2650770
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
General Manager
Champion staffing international
12.2023 - Current
Chief Executive Officer
Champion Security Inc
12.2019 - 12.2023
Founding President
BeautifullMinds non-profit organization
12.2019 - 12.2023
AEGIS
Doorman
12.2016 - 12.2018
Bouncer
IPS
12.2011 - 12.2016
Hawthorne High School