Summary
Overview
Work History
Education
Skills
Timeline
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Marco Zavala Matta

Olivehurst

Summary

Dynamic District Supervisor at Buckingham Property Management with a proven track record in operations management and staff development. Enhanced tenant satisfaction through effective problem-solving and streamlined processes, achieving significant cost reductions. Skilled in inspections and conflict resolution, fostering strong relationships and ensuring compliance with regulations while maintaining high property standards.

Overview

10
10
years of professional experience

Work History

District Supervisor

Buckingham Property Management
04.2021 - 07.2025
  • Implemented preventative maintenance programs to extend the life of property assets and minimize repair expenses.
  • Reduced operating costs through diligent expense tracking and implementation of cost-saving measures.
  • Facilitated successful move-ins and move-outs by coordinating with tenants, maintenance staff, and vendors as needed.
  • Coordinated with contractors for timely completion of maintenance projects, maintaining a safe living environment for tenants.
  • Trained new employees on company policies and procedures, ensuring consistency in property management practices throughout the team.
  • Enhanced tenant satisfaction by addressing and resolving property maintenance issues in a timely manner.
  • Oversaw budget development for properties under management, aligning financial goals with operational needs.
  • Developed strong relationships with tenants, fostering open communication channels to resolve concerns promptly.
  • Conducted regular property inspections to identify potential issues and address them before escalating into costly repairs.
  • Ensured accurate record-keeping for all property transactions, including rent collections, expenses, and vendor invoices.
  • Collaborated with legal counsel on eviction proceedings when necessary, adhering to strict legal guidelines throughout the process.
  • Streamlined rent collection processes, resulting in increased efficiency and reduced delinquencies.
  • Optimized property occupancy rates by proactively marketing available units and conducting thorough tenant screenings.
  • Managed daily operations for multiple properties, ensuring smooth functioning and high tenant retention rates.
  • Negotiated contracts with vendors to secure competitive pricing on essential services such as trash removal or pest control.
  • Updated and enforced lease agreements in compliance with local laws, protecting both landlord and tenant rights.
  • Improved property curb appeal by collaborating with landscaping teams to maintain well-groomed grounds.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.

Counter Salesperson - HVAC

American Refrigeration Supplies
01.2020 - 04.2021
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Contributed to the achievement of sales targets through consistent performance and proactive selling strategies.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
  • Enhanced team productivity by sharing product knowledge and expertise with colleagues.
  • Streamlined the checkout process for customers, ensuring accurate transactions and prompt service.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Finalized sales by completing payments and required paperwork.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Answered telephone calls to offer information and promote business products.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Lead

Covered California
03.2019 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

HVAC Installer

Buena Vista Construction Company
03.2015 - 02.2019
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Traveled to job sites for both scheduled and emergency appointments.

Education

Butte College
Oroville, CA
01-2016

Lindhurst High School
Olivehurst, CA
01-2015

Skills

  • Operations management
  • Staff development
  • Sales management
  • Employee engagement
  • Emergency response procedures
  • Inspections
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Leadership development
  • Employee motivation
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Staff management
  • Adaptability

Timeline

District Supervisor

Buckingham Property Management
04.2021 - 07.2025

Counter Salesperson - HVAC

American Refrigeration Supplies
01.2020 - 04.2021

Lead

Covered California
03.2019 - 01.2020

HVAC Installer

Buena Vista Construction Company
03.2015 - 02.2019

Butte College

Lindhurst High School

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Marco Zavala Matta