Marco Villalobos

Led daily inventory operations in fast-paced warehouse environment.

Maintained accurate stock counts and executed monthly inventory control processes to ensure reliability.

Utilized SAP spreadsheets and warehouse management systems for inventory tracking.

Coordinated workflow among 20 to 30 employees, improving overall operational efficiency.

Assisted in operating materials handling equipment to ensure process accuracy.

Monitored inventory movement and updated records using SAP and warehouse systems.

Identified and resolved inventory discrepancies, ensuring smooth operations and accurate reporting.

Trained team members on inventory processes and daily priorities.

• Handled inquiries, complaints, and orders via phone, email, and chat to ensure satisfaction.
• Resolved customer issues promptly to maintain high satisfaction levels.
• Managed orders, exchanges, refunds, and billing adjustments with efficiency.
• Escalated complex or high-priority issues to supervisors for swift resolution.
• Coordinated team efforts by assigning tasks to employees effectively.
• Ensured accurate production numbers were communicated to management for next shift operations.