Marco Valadez
La Quinta
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
4
4
years of professional experience
Work History
Assistant Front Office Manager
La Quinta Resort & Club
La Quinta
03.2025 - Current
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Developed and maintained a positive working environment, fostering team collaboration.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Oversaw daily operations of front office, valet, and PBX ensuring efficient and effective service delivery.
Front Office Manager
Chaminade Resort - Task Force
Santa Cruz
07.2025 - 08.2025
- Managed front desk operations and guest services at upscale resort.
- Developed standard operating procedures for front office tasks enhancing workflow
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Staff Accountant
Residence Inn - Marriott
Berkeley
11.2024 - 03.2025
- Managed weekly credit meetings.
- Assisted in budgeting processes by compiling financial data from departments.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
Assistant Front Office Manager
Residence Inn - Marriott
Berkeley
03.2024 - 11.2024
- Managing Front Desk Operations
- Ensuring guest satisfaction and addressing guest inquiries
- Reporting and documentation of daily logs, incident reports and guest feedback records
- Supervising, training and scheduling front office staff
- Collaboration with other department heads to effectively operate to serve the guest
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
Front Desk Supervisor
Renaissance Hotel - Marriott
Newport Beach
08.2022 - 03.2024
- Managed front desk operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service protocols.
- Resolved guest complaints efficiently to enhance overall satisfaction.
- Coordinated communication between departments to streamline guest services.
Education
Associate of Arts - Business Administration and Management
College of The Desert
Palm Desert, CASkills
- Process Improvement
- Team Management
- Coaching and Mentoring
- Problem-Solving
- Quality Assurance
- Conflict Management
- FSPMS
- FOSSE
- ONQ
- CI/TY
- General Cashier
Timeline
Front Office Manager
Chaminade Resort - Task Force
07.2025 - 08.2025
Assistant Front Office Manager
La Quinta Resort & Club
03.2025 - Current
Staff Accountant
Residence Inn - Marriott
11.2024 - 03.2025
Assistant Front Office Manager
Residence Inn - Marriott
03.2024 - 11.2024
Front Desk Supervisor
Renaissance Hotel - Marriott
08.2022 - 03.2024
Associate of Arts - Business Administration and Management
College of The Desert