MARCO URIBE
San Diego
Summary
Dedicated professional with a robust background in customer service and communication, eager to leverage skills and experience to contribute effectively to a dynamic team. Committed to fostering positivity and sharing knowledge with every interaction, ensuring a supportive and engaging environment. Proven ability to build strong relationships and enhance customer satisfaction through attentive service and effective communication. Prepared to bring enthusiasm and a proactive approach to drive success within the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member - Front of House
Mendocino Farms
10.2023 - 06.2024
- Provided outstanding service and engagement, promptly addressing customer needs and ensuring high satisfaction.
- Managed demanding service periods with efficiency and composure, maintaining positive interactions in a high-volume environment.
- Successfully coordinated with kitchen and front-of-house staff to optimize flow and ensure timely service delivery.
- Maintained rigorous adherence to all operational and safety guidelines, contributing to a secure and efficient workplace.
- Demonstrated reliability by consistently executing assigned duties and upholding company brand standards.
Store Associate
In-n-Out
06.2022 - 08.2023
- Demonstrated exceptional customer service by promptly addressing customer inquiries and resolving issues, leading to a positive impact on customer satisfaction.
- Effectively managed high-pressure situations while maintaining a friendly and efficient service environment.
- Collaborated with team members to ensure smooth operations during peak hours, showcasing strong teamwork skills.
- Maintained cleanliness and organization of the work area, contributing to a safe and hygienic workspace.
- Consistently upheld company policies and procedures, ensuring quality and safety standards were met.
Education
High School -
Mater Dei High School
01-2021
Graduate - undefined
Arizona State University
05-2026
Saddleback College - undefined
Saddleback College
01-2024
Texas State University - undefined
Texas State University
01-2022
Skills
- Excellent Communication
- Customer Interaction
- Team Collaboration
- Adaptability
- Problem Solving
- Time Management
Accomplishments
- Collaborated effectively with cross-functional teams to ensure seamless service delivery and goal attainment despite critical staffing shortage
- Promoted to a senior role for demonstrating exceptional interpersonal skills and mentoring team members on customer engagement best practices
- Received 3 IGFA World Records for catching Lake Trout and Burbot in Northern Canada
Certification
PADI Scuba Certified
Timeline
Restaurant Team Member - Front of House
Mendocino Farms
10.2023 - 06.2024
Store Associate
In-n-Out
06.2022 - 08.2023
Graduate - undefined
Arizona State University
Saddleback College - undefined
Saddleback College
Texas State University - undefined
Texas State University
High School -
Mater Dei High School