Marco Serrato
Indio
Summary
Dynamic professional with over 5 years of experience delivering exceptional customer service and fostering customer-centric environments in big-box retail settings. Proven ability to enhance the shopping experience through strong interpersonal skills and a solid understanding of business operations and merchandising strategies. Recognized as a dependable leader who inspires teams to achieve high performance while maintaining a focus on customer satisfaction. Committed to driving results and creating a positive impact in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Lead Barista/Assistant Manager
Fantasy Springs Resort Casino
Indio, CA
08.2021 - Current
- Prepared a variety of coffee beverages by following standardized recipes and maintaining consistency.
- Delivered exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Operated espresso machines and grinders, ensuring optimal performance and equipment maintenance.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels for coffee beans and supplies, optimizing storage space and minimizing waste.
- Ensured customer satisfaction through timely resolution of orders and inquiries to enhance overall service experience.
- Implemented and upheld standards for workstation cleanliness and organization to support streamlined workflow.
- Created unique specialty drink recipes, contributing to a diverse and appealing menu selection.
Shift Lead
Dunkin.
Indio, CA
02.2021 - 08.2021
- Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They typically set goals, provide job assignments, and motivate others.
Crew
Chipotle
La Quinta, CA
12.2020 - 05.2021
- Primary duties consist of taking orders, preparing meals, packaging food items, and ringing up customer purchases. Secondary duties for Chipotle crew members include preparing food and ingredients, opening and closing the store, and cleaning. Crew members must keep the kitchen, dining area, and bathrooms in great shape. As a nationally recognized fast food chain, Chipotle offers a varied job atmosphere. Often, the work environment remains busy and often hectic at Chipotle Mexican Grill restaurants. Other times, business may move at a steady pace.
Crew
Carls Jr.
Bermuda Dunes, CA
12.2016 - 11.2020
- Hospitality crew members work at the counter and drive-thru window and take customer orders, operate cash registers, process various forms of payment, and distribute completed orders to customers. Other responsibilities include responding to customer inquiries and cleaning the dining area.
Education
Bachelor of Arts - History
Cal State San Bernardino
San Bernardino, CAAssociate of Arts - History
College Of The Desert
Palm Desert, CA05-2019
High School Diploma - undefined
Indio High
Indio, CA05-2015
Skills
- Communication skills
- People skills
- Problem-solving abilities
- Leadership experience
- Adaptability to change
- Supply ordering
- Conflict handling
- Team management
Timeline
Lead Barista/Assistant Manager
Fantasy Springs Resort Casino
08.2021 - Current
Shift Lead
Dunkin.
02.2021 - 08.2021
Crew
Chipotle
12.2020 - 05.2021
Crew
Carls Jr.
12.2016 - 11.2020
Associate of Arts - History
College Of The Desert
High School Diploma - undefined
Indio High
Bachelor of Arts - History
Cal State San Bernardino