Marco Russell
Upper Coverdale,NB
Summary
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
28
28
years of professional experience
Work History
General Sales Manager
Moncton Honda
Moncton, NB
03.2014 - Current
- Managed staff of 15 sales representatives, 6 finance and insurance specialists, and another 3 total members of the sales management team, providing guidance and support as needed.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Monitored customer satisfaction levels and took corrective action when needed.
- Developed and implemented strategies to increase sales revenue.
- Maintained accurate records of all transactions in the company's CRM system.
- Assisted in developing pricing models for various products or services offered by the company.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- The list of managing day-to-day operations for one of the largest-volume Honda dealerships in the country is endless.
Sales/Finance and Insurance Manager
Lounsbury Automotive Limited
Moncton, NB
03.2004 - 03.2014
- Advised clients on the best types of insurance coverage for their specific needs.
- Researched new insurance products and services available in the market.
- Drafted documents such as contracts, applications, endorsements. related to finance and insurance activities.
- Tracked competitor offerings and pricing structures in order to remain competitive.
- Facilitated training sessions for staff members on various aspects of finance and insurance operations.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Worked with senior management to define standards, policies, procedures and organizational enhancements to meet company goals for finance.
Customer Service Representative
PC Financial (now known as Simplii Financial)
Fredericton, NB
10.2001 - 03.2004
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bank contact centers are great to build a fast understanding of the banking industry
Door to Door Sales
Nez Rouge
Montreal, QC
11.1996 - 03.1999
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Worked diligently as a team to cover as much area in short time span to effectively cover as much territory in a short timeline.
Education
Business - Marketing And Accounting Studies
NBCC Moncton
Moncton, NB06-2002
Skills
- Performance Improvements
- Revenue Generation
- Competitive Analysis
- Customer service and retention
- Sales Leadership
Languages
English
Native/ Bilingual
French
Professional
Timeline
General Sales Manager
Moncton Honda
03.2014 - Current
Sales/Finance and Insurance Manager
Lounsbury Automotive Limited
03.2004 - 03.2014
Customer Service Representative
PC Financial (now known as Simplii Financial)
10.2001 - 03.2004
Door to Door Sales
Nez Rouge
11.1996 - 03.1999
Business - Marketing And Accounting Studies
NBCC Moncton
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