Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
DeliveryDriver

Marco Ribeiro Faria

Summary

Dedicated, proactive professional with extensive experience in security operations, surveillance, and emergency response. Adept at managing teams, ensuring safety, and providing exceptional customer service. Highly skilled in logistics and delivery operations with a solid track record of reliability and efficiency. Fluent in Portuguese and English with strong communication and problem solving abilities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Delivery Driver

MBF Courier
10.2018 - 10.2021
  • Managed customer relations, finalized purchase orders, and resolved issues effectively
  • Developed and implemented standard operating procedures and training programs
  • Established and maintained vendor relationships while negotiating contracts
  • Supervised and trained staff to maximize customer satisfaction and profitability

Delivery Driver

Diamond Delivery
07.2017 - 07.2018
  • Ensured timely delivery of goods and services
  • Optimized delivery routes using GPS and maintained an excellent driving record
  • Assisted with loading and unloading deliveries
  • Collected customer feedback to enhance service quality

Driver Supervisor

Bizzy Bee Delivery
01.2015 - 01.2017
  • Achieved high customer satisfaction scores through exceptional service
  • Trained new drivers and optimized delivery routes for efficiency
  • Managed customer orders and ensured account accuracy

Security Officer/Supervisor

S.O.V – Serviços de Operação e Vigilância
01.1997 - 08.2000
  • Supervised security personnel and monitored compliance with protocols
  • Conducted investigations and developed comprehensive security plans
  • Coordinated with law enforcement during emergencies
  • Managed security resources and inspected security equipment

Education

High School Diploma - Equivalent

Luis De Freitas Branco High School
Oeiras, Distrito de Lisboa

T.A.T - First Aid

Nacional Firefighter School
Oeiras, Distrito de Lisboa

Skills

  • CCTV Surveillance Management
  • Security and emergency response
  • Team Leadership
  • Proficient in typing and internet research
  • Fire extinguisher maintenance

Certification

Class 5 License

Additional Information

Fast learner with excellent communication skills, Strong complaint resolution and problem-solving abilities, Basic computer skills

Languages

English
Professional Working
Portuguese
Native or Bilingual

Timeline

Delivery Driver

MBF Courier
10.2018 - 10.2021

Delivery Driver

Diamond Delivery
07.2017 - 07.2018

Driver Supervisor

Bizzy Bee Delivery
01.2015 - 01.2017

Security Officer/Supervisor

S.O.V – Serviços de Operação e Vigilância
01.1997 - 08.2000

T.A.T - First Aid

Nacional Firefighter School

High School Diploma - Equivalent

Luis De Freitas Branco High School

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Marco Ribeiro Faria