MARCO RAMIREZ
San Lorenzo,CA
Summary
Graduated student wanting a full time entry position where I can learn new skills share my knowledge and contribute to the company.
Overview
10
10
years of professional experience
Work History
Relief Sales Representative
Markstein Sales Company
10.2023 - Current
- Increased sales revenue by building and maintaining strong relationships with customers.
- Collaborated with colleagues to develop new strategies for increasing product visibility in the market.
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Conducted thorough market research to identify trends and inform sales approach, leading to more targeted efforts.
- Supported team members in achieving their individual targets by offering guidance and assistance when needed.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
Sales Representative
Guayaki Yerba Mate
06.2023 - 10.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling techniques.
- Developed and implemented sales strategies to increase profits.
- Used in-store system to locate inventory and place special orders for customers.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Delivered excellent after-sales support, following up with customers regarding their purchases to ensure satisfaction and address any concerns proactively.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized strong organizational skills to maintain a clean and welcoming store environment that enhanced the overall shopping experience for customers.
Sales Representative
Bay Area Distributing
11.2021 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Answered customers' questions regarding products, prices and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Merchandiser
Golden Brands
03.2018 - 11.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Merchandiser
Bay Area Beverage Co
08.2016 - 03.2018
- Conferred with store managers to obtain information about customer needs and preferences.
- Loaded and unloaded merchandise using a ladder and pallet jack.
- Pinpointed incremental sales for sales representatives to pursue.
- Rotated manufacturer products as needed.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Traveled to the market, visited vendors and assisted buyers with merchandise selection.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Established strong vendor relationships to maintain and support the business.
- Completed stock orders and managed inventory levels.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Created visual marketing and styled window displays.
- Organized store merchandise racks by size, style and color.
- Answered customer questions regarding store merchandise, department information and pricing.
Courtesy Clerk
Safeway
03.2015 - 04.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Recommended alternative items if product was out of stock.
Customer Service
McDonald's
04.2014 - 07.2014
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Promptly and empathetically handled guest concerns and complaints.
- Consistently provided friendly guest service and heartfelt hospitality.
- Pleasantly and courteously interacted with customers.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to each shift on time and ready to work.
Education
High School Diploma -
Arroyo High School
San Lorenzo, CA07.2015
Skills
- Bilingual
- Customer-oriented
- Quick learner
- Good with numbers and math
- Adaptable Dedicated team player
- Microsoft Office
- Customer service
- Strong communication
- Microsoft Excel
- Articulate and well-spoken
- MS Windows
- Highly organized
- Strong work Ethic Positive and Friendly
Skills
Articulate, Strong communication skills, excellent customer service, Customer service, math, merchandising, Microsoft Excel, Microsoft Office, window, MS Windows, Multitasking, Quick learner, Retail, sales, team player
Timeline
Relief Sales Representative
Markstein Sales Company
10.2023 - Current
Sales Representative
Guayaki Yerba Mate
06.2023 - 10.2023
Sales Representative
Bay Area Distributing
11.2021 - 05.2023
Merchandiser
Golden Brands
03.2018 - 11.2021
Merchandiser
Bay Area Beverage Co
08.2016 - 03.2018
Courtesy Clerk
Safeway
03.2015 - 04.2016
Customer Service
McDonald's
04.2014 - 07.2014
High School Diploma -
Arroyo High School
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