MARCO PERLA
San Pablo
Summary
Customer Service Professional experienced in enhancing guest satisfaction through effective communication and teamwork. Leveraged expertise in inventory management and point-of-sale operations to support team and customer needs in fast-paced environments. Maintained cleanliness and organization, contributing to high-quality dining experiences.
Overview
2
2
years of professional experience
Work History
Restaurant Busser
Guadalajara restaurant
Oakland
10.2025 - Current
- Took customer orders and offered menu recommendations, enhancing overall dining experience.
- Served food and beverages promptly, ensuring presentation met restaurant standards.
- Maintained cleanliness of tables and dining areas for guest comfort.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on service protocols and menu knowledge.
- Handled cash and processed payments efficiently at the end of meals.
- Addressed customer inquiries and resolved issues, contributing to guest satisfaction.
- Participated in team meetings to discuss service improvements and menu updates.
- Provided excellent customer service to ensure satisfaction.
- Cleared tables and prepared dining area for new guests.
- Delivered food and drinks to servers promptly, supporting efficient service flow.
- Maintained cleanliness of restaurant floors and restrooms throughout shifts.
- Replenished napkins, utensils, and condiments to ensure availability.
- Responded to guest requests with a positive attitude and urgency.
- Set up dining areas for special events and large parties efficiently.
Professional Car Detailer
Self Employed
SAN PABLO
05.2024 - Current
- Cleaned and polished vehicles using professional-grade detailing products.
- Conducted thorough interior cleaning, including vacuuming and upholstery shampooing.
- Applied protective coatings to paint surfaces for enhanced durability.
- Inspected vehicles for damage and assessed detailing needs.
- Coordinated scheduling and customer appointments to optimize workflow for detailing services.
- Provided guidance to customers on vehicle care maintenance and detailing options to enhance satisfaction.
- Created customized detailing packages tailored to client preferences and vehicle types, improving service personalization.
- Trained new employees on proper use of cleaning products and techniques.
- Communicated effectively with customers regarding services offered by the business.
- Maintained accurate records of completed jobs for billing purposes.
- Maintained inventory of detailing supplies and ordered new materials.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Repaired minor scratches on vehicle exteriors using appropriate fillers and paints.
- Conducted detailed interior and exterior cleaning of cars, including vacuuming, dusting, polishing, and waxing surfaces.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Utilized steam cleaners and pressure washers for effective exterior cleaning.
- Utilized a variety of tools including buffers, polishers, steamers, brushes, scrapers and other specialized equipment to clean vehicles.
- Applied protective treatments such as sealants and rust inhibitors to extend the life of vehicle paint finishes.
Convenience Store Cashier
richmond gift shop
Richmond
11.2024 - 05.2025
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
- Operated cash register, accepted payments, and returned correct change to customers.
- Processed customer transactions efficiently and accurately at the Richmond Gift Shop.
- Ensured clean and organized sales floor and checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Resolved customer complaints promptly to maintain satisfaction levels at the shop.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.
- Executed returns and exchanges efficiently following company policy to enhance customer satisfaction.
- Operated point-of-sale system to manage sales and inventory records.
- Arranged stock shelves and displays strategically to encourage product visibility and sales.
- Promoted additional services offered at the convenience store such as lottery tickets or gift cards.
- Prepared reports detailing daily transactions for review by management team.
Education
High School Diploma -
Summit Public School: Tamalpais
Richmond, CA06-2025
Skills
- Efficient table clearing
- Proper glassware handling
- Sanitizing and cleaning
- Inventory management
- Point-of-sale operation
- Cash handling experience
- Time management
- Customer service
- Team collaboration
- Effective communication
- Excellent teamwork
- Professional appearance
Languages
Spanish
Full Professional
English
Professional
Timeline
Restaurant Busser
Guadalajara restaurant
10.2025 - Current
Convenience Store Cashier
richmond gift shop
11.2024 - 05.2025
Professional Car Detailer
Self Employed
05.2024 - Current
High School Diploma -
Summit Public School: Tamalpais