Marco Olvera
Alhambra
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Hai Di Lao
01.2024 - Current
- Delivered exceptional service to an average of 20–30 tables per shift, maintaining high guest satisfaction and contributing to a 15% increase in repeat customer visits.
- Utilized in-depth product knowledge of hot pot ingredients and cooking techniques to educate guests, enhancing their overall dining experience and increasing customer engagement.
- Provided personalized recommendations to guests, increasing upsell opportunities and boosting average check totals by 10%.
Insurance Agent
New York Life Insurance Co
04.2022 - 02.2024
- Developed and executed tailored financial insurance strategies based on comprehensive client analysis, resulting in a 25% increase in client satisfaction, retention rates, and enhanced long-term financial security.
- Incorporated advanced prospecting methods to identify and engage with a high volume of potential clients, resulting in a substantial increase of 120 new leads monthly.
- Excelled in insurance cold calling, exceeding sales quotas and generating leads, while conducting 75-100 cold calls per week.
- Drove sales closure through strategic use of compelling techniques, addressing objections, and nurturing client relationships, surpassing targets and contributing to a 20% revenue growth monthly.
Shift Leader
Baekjong
02.2018 - 06.2022
- Led operations, coordinated staff, and ensured exceptional customer service, with a 15% increase in customer satisfaction scores and a 20% reduction in customer complaints.
- Managed FOH/BOH inventory, ordering, and restocking of materials and supplies to meet operational needs while staying within a weekly company budget of $1,000.
- Led comprehensive training for new staff, ensuring successful integration and improved operational efficiency for over 25 employees, decreasing onboarding time by 50%.
Education
Mark Keppel Highschool
Alhambra, CASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Sales expertise
- Team collaboration
Timeline
Server
Hai Di Lao
01.2024 - Current
Insurance Agent
New York Life Insurance Co
04.2022 - 02.2024
Shift Leader
Baekjong
02.2018 - 06.2022
Mark Keppel Highschool
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