Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marco Martinez

Madera

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

Vallarta Supermarket
Fresno
01.2024 - Current
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Remained calm and professional in stressful circumstances, especially during rush hours.
  • Assisted customers in the self check-outs in case they needed help while checking out.
  • Performed daily audits on cash registers to make sure cashiers were properly handling cash.
  • Made sure customers always left the store satisfied.

Cashier

Vallarta Supermarket
Madera
07.2022 - 12.2024
  • Maintained cleanliness of checkout areas including countertops, registers, and floors.
  • Used basic math daily with handling cash.
  • Answered questions from customers that needed assistance with certain items or products in our store.

Pool Service Technician

Pure Water Pool Service
Hughson
04.2021 - 06.2021
  • Cleaned filters, pumps, skimmers, drains, and other pool equipment.
  • Provided advice to customers on how to properly care for their swimming pools.
  • Communicated important safety guidelines to use the new equipment safely.

Education

High School Diploma -

Madera South High School
Madera, CA
06-2020

Some College (No Degree) - Dental Hygiene

Madera Community College Center
Madera, CA

Skills

  • Customer service
  • Team management
  • Cash handling
  • Problem solving
  • Sales support
  • Employee training
  • Effective communication
  • Time management

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

References available upon request.

Timeline

Customer Service Manager

Vallarta Supermarket
01.2024 - Current

Cashier

Vallarta Supermarket
07.2022 - 12.2024

Pool Service Technician

Pure Water Pool Service
04.2021 - 06.2021

High School Diploma -

Madera South High School

Some College (No Degree) - Dental Hygiene

Madera Community College Center

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Marco Martinez