Summary
Overview
Work History
Skills
Language
Timeline
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MARCO JAIMES PENA

Calgary,AB

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Community Aid

Private Home
Calgary, AB
03.2022 - Current
  • Provided emotional support to patients and their families during challenging situations
  • Supervised and managed medication administration as directed by physicians.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Provided support and aid to patients for tasks related to personal care and hygiene.
  • Performed light housekeeping duties including laundry, vacuuming and dusting.
  • Developed strong and trusting rapport with patient, ensuring seamless delivery of high-quality care.

Lead Flight Attendant

WestJet Encore
Calgary, AB
09.2018 - Current
  • Collaborated closely with pilots and crew members during in-flight operations.
  • Executed proper operation of safety and emergency equipment like oxygen systems ,aircraft doors ,life rafts,evacuation slides fire extinguishers galley,galley equiipment communication equipement,and lighting system based on established protocols.
  • Provided pilots with critical information regarding hazards observed on board during takeoff or landing.
  • Investigated and reported all incidents and accidents on the aircraft per company policy.
  • Conducted pre-departure aircraft walkthrough, ensuring cleanliness, security, and stocking of all cabins.
  • Demonstrated consistent adherence to uniform and appearance standards under company policy, maintaining a high level of professionalism.

Team Lead Position, Venue Services

Calgary Stampede
Calgary, AB
07.2018 - 09.2018
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.

Swamper/Outside Yard Team Member

Alberta Drywall & Stucco Supply
Calgary, AB
03.2017 - 07.2018
  • Contributed to the efficient handling of material transportation by assisting with loading and unloading.
  • Supported the upkeep of landscaping at the facility by performing tasks such as grass mowing, hedge trimming, and bush pruning.
  • Delivered exceptional customer service by aiding customers with the loading process of their belongings onto vehicles.
  • Supported warehouse operations during high-demand periods to ensure customer satisfaction.
  • Organized warehouse items based on existing systems or codes to facilitate efficient retrieval and inventory management.

Produce Associate

Walmart
Calgary, AB
05.2016 - 03.2017
  • Greeted customers warmly upon arrival in the department and promptly responded to product or service inquiries, providing excellent customer service.
  • Ensure that incoming produce shipments meet quality and quantity standards by conducting detailed inspections.
  • Operated pallet jack to efficiently transfer large volumes of produce from receiving area to designated storage locations.
  • Followed established sanitation guidelines for handling food items in accordance with local health codes.
  • Regular monitoring of temperature control systems to ensure safe storage conditions for perishable goods.

Skills

  • Disability Support
  • Cultural Sensitivity
  • Time management abilities
  • Data Collection
  • Excellent Communication
  • Team Collaboration
  • Problem-solving abilities
  • Quality Assurance Controls
  • Attention to Detail
  • Customer Service
  • Task prioritization

Language

  • English
  • Spanish

Timeline

Community Aid

Private Home
03.2022 - Current

Lead Flight Attendant

WestJet Encore
09.2018 - Current

Team Lead Position, Venue Services

Calgary Stampede
07.2018 - 09.2018

Swamper/Outside Yard Team Member

Alberta Drywall & Stucco Supply
03.2017 - 07.2018

Produce Associate

Walmart
05.2016 - 03.2017

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MARCO JAIMES PENA