Marco Giancioppi
Montreal
Summary
Strong motivated leader and problem-solver dedicated to the growth of the department and team members by streamlining processes and performance development. Uses independent decision-making and communication skills along with sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Manager
Scotia Dealer Advantage
01.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Optimized credit approval processes, improving operational efficiencies.
SR. Credit Analyst
Scotia Dealer Advantage
01.2016 - 01.2017
- Ensuring a high level of service to our dealers, both in our credit decisions and phone interactions
- Responsible for escalation requests from dealers and Area Sales Managers (re-evaluating credit decisions to ensure the best decisions are given)
- Providing guidance and constant support and feedback to all credit analysts by coaching and developing their talent and performance as well as being a pillar to lean on for the management team.
Credit Analyst
Scotia Dealer Advantage
01.2014 - 01.2016
- Responsible for the effective and timely adjudication of customer loan applications while ensuring a high level of service to dealers is delivered
- Analyzing customers with near-prime credit history, understanding and interpreting loan applications submitted by dealer
- Utilizing consumer credit bureaus to make individual consumer loan recommendations that meet Bank policies and guidelines.
Fraud & Dispute Analyst
CitiFinancial
01.2013 - 01.2014
- Responsible for all retail fraud and disputes across Canada
- Conducted thorough investigations on Retail fraud cases
- Identified and reviewed fraud trends
- Implementation of Fraud Database for tracking cases and reports
Fraud Detection Specialist/Investigator
HSBC Financial
01.2010 - 01.2013
- Conducted thorough investigations on Retail and MasterCard fraud cases through multiple platforms.
- Reviewed high fraud risk warnings
- Reviewed Citadel reports analyzing and identifying possible risk areas
- Targeted and identified fraud trends
- Reviewed and streamlined procedures for better efficiency
Customer Service Representative
Equifax Canada
01.2009 - 01.2010
Customer Service/Sales Representative
TD Canada Trust
01.2007 - 01.2009
Team Lead
McDonald's Restaurant
01.2002 - 01.2007
Education
Social Sciences, Computer Digital Systems
Vanier College
Saint-Laurent, QC2003
Lester B. Pearson High School
Montreal, QC2002
Skills
- People Leadership and Development
- Performance Strategies
- Customer and Results Focused
- Strong Interpersonal Skills
Accomplishments
Scotia Dealer Advantage
2015 Best of the Best Award
2016 SVP Nomination
2017 Best of the Best Award
2021 E.P.I.C. Winner
2021 Q2 Lending Services Quarterly Leadership Award
2021 Culture Catalyst Award
2023 Q1 Lending Services Quarterly Leadership Award
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Native or Bilingual
Timeline
Manager
Scotia Dealer Advantage
01.2017 - Current
SR. Credit Analyst
Scotia Dealer Advantage
01.2016 - 01.2017
Credit Analyst
Scotia Dealer Advantage
01.2014 - 01.2016
Fraud & Dispute Analyst
CitiFinancial
01.2013 - 01.2014
Fraud Detection Specialist/Investigator
HSBC Financial
01.2010 - 01.2013
Customer Service Representative
Equifax Canada
01.2009 - 01.2010
Customer Service/Sales Representative
TD Canada Trust
01.2007 - 01.2009
Team Lead
McDonald's Restaurant
01.2002 - 01.2007
Social Sciences, Computer Digital Systems
Vanier College
Lester B. Pearson High School
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