Marco Garcia
Pomona
Summary
Experienced hospitality professional with a strong background in customer service and team collaboration. Proven skills in managing logistics, training staff, and enhancing customer satisfaction as a Valet Attendant at Precision Parking and a Bayhost at Top Golf. Previously a Cook at In-N-Out Burger, ensuring compliance with health standards and catering to dietary needs. Adept at resolving issues promptly and maintaining organized work environments.
Overview
5
5
years of professional experience
Work History
Valet Attendant
Precision Parking
09.2024 - 07.2025
- Managed parking logistics to maximize space and efficiency.
- Collaborated with the team to ensure smooth operation during peak times.
- Trained new attendants on procedures and customer service standards.
- Resolved customer inquiries and issues promptly, maintaining a positive experience.
- Great teamwork is shown between my coworkers and I while on the job, making sure no one has to wait to get their car through the valet
Restaurant Server
Top Golf
11.2023 - 07.2025
- Bayhost (Server) at Top Golf
- Communicate with Players (Customers) to create a great experience
- Created connections with Players and Co-workers
- Upsold menu items and promotions, increasing average check size by X%.
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled cash and credit card transactions, balancing receipts at the end of each shift.
- Addressed and resolved guest concerns promptly, enhancing overall satisfaction.
- Assisted in training new servers, sharing best practices and procedures.
Cook
In-N-Out Burger
03.2020 - 10.2023
- Maintained a clean and organized kitchen environment.
- Followed recipes and portion control guidelines to ensure consistency and quality.
- Ensured compliance with health and safety regulations in the kitchen.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Handled customer orders and special requests with care and attention.
- To go into more detail, In-N-Out especially caters to dietary or allergy restrictions, making sure they are handled and prepared separately from all other orders
Education
Associate of Arts - Communication Studies, Communication
Mission College
Santa Clara, CA05.2025
Skills
- Able to communicate greatly with others
- Great team player
- Physical labor
- Effective problem solving
Timeline
Valet Attendant
Precision Parking
09.2024 - 07.2025
Restaurant Server
Top Golf
11.2023 - 07.2025
Cook
In-N-Out Burger
03.2020 - 10.2023
Associate of Arts - Communication Studies, Communication
Mission College
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