Marco Franchetto

• Analyzed buildings to prepare estimates for restoration work.
• Extensively used both Xactimate and Symbility to document project information, create estimates and revise project costs to reflect current data.
• Satisfied any questions or concerns of both adjuster and reviewers from multiple different insurance companies.
• Knowledgeable in multiple different insurance companies guidelines and protocols to properly estimate according to these guidelines.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.

• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Engaged employees in business processes with positive motivational techniques.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
• Gathered and reviewed customer feedback to improve operations.

• Examined claims forms and other records to determine insurance coverage.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Was my introduction into the restoration industry.

Less than two months into my time with ServiceMaster, Medicine Hat had a massive flood which required me to learn a lot on the fly, including all software required to properly estimate.