Summary
Overview
Work History
Education
Skills
Timeline
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MARCO ESTEBAN

Elk Grove,CA

Summary

Motivated and compassionate recent college graduate with a strong interest in social work and community support. Proven ability to collaborate in team settings and lead employee training in professional environments. Eager to apply interpersonal, organization, and problem solving skills to support individuals and promote social well being.

Overview

4
4
years of professional experience

Work History

Barista

Starbuck's
09.2022 - Current
  • Trained and mentored incoming team members, fostering a welcome and inclusive work environment while ensuring consistent quality and service
  • Awarded Partner of the Quarter in Q3 2024 and Q2 2023 for outstanding teamwork, reliability, and customer service
  • Provided exceptional service to diverse customers in a fast paced setting, using active listening to ensure customer connection and satisfaction
  • Collaborated closely with coworkers to maintain a supportive and respectful team culture, promoting values of cooperation and mutual care
  • Handled high stress situations calmly and professionally, developing conflict resolution and communication skills

Courtesy Clerk

Raley's
09.2021 - 09.2022
  • Ensured to have a great customer service attitude and make sure all customer needs are met
  • In charge of bagging groceries and helping customers out to their car if necessary - Communicate as a team to ensure lines clear up in a timely manner
  • Maintained cheerfulness and attentiveness in a fast paced environment
  • In charge of multiple responsibilities such as cleaning spills in a safe manner and pushing carts inside the building daily
  • Kept the workspace clean and organized

Crew Team Member

McDonald's
04.2021 - 09.2021
  • Provided positive quality customer service by greeting customers, presenting their orders in a cheerful friendly manner, and thanking them for their patronage
  • Offered help to other employees; team player
  • Maintained cleanliness of kitchen
  • Brought out food to customers in the store or to their cars
  • Completed orders by cooking and assembling food in a neat orderly fashion

Education

BA - Psychology

University of California, Davis
Davis, CA
01.2025

Skills

  • Effective active listening
  • Conflict resolution
  • Cultural Sensitivity
  • Professional and Ethical Practice
  • Team Collaboration
  • Client Service

Timeline

Barista

Starbuck's
09.2022 - Current

Courtesy Clerk

Raley's
09.2021 - 09.2022

Crew Team Member

McDonald's
04.2021 - 09.2021

BA - Psychology

University of California, Davis

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MARCO ESTEBAN