Marco Contreras
Signal Hill
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Department Supervisor
The Home Depot
11.2023 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new associates on overall company and department-specific policies and procedures.
- Conducted performance evaluations for associates, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team associates, delegated tasks and held each associate accountable for completing assignments.
- Oversaw asssocaite performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored new associates to develop their skills and advance within the company, increasing overall productivity and team performance.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deliveries/Receiving associate
The Home Depot
08.2021 - 11.2023
- Helped management maintain accurate inventory records for in-house supplies and equipment
- Moved product with hand trucks, electric pallet jacks, forklifts and lift equipment
- Tracked inventory received with entries into company software and notified management of problems with shipments
- Generated work orders, bills of lading and packing slips using software
- Maximized storage capacity, sorting and arranging items in warehouses
- Maintained product and delivery records by sanitizing and recording shipping data
Care Coordinator | Staffing Coordinator
24 Hour Home Care
07.2020 - 08.2021
- As a care coordinator my main responsibilities are to work closely with clients and build strong relationships with all parties involved in their care
- Responsibilities include answering phone calls, maintaining schedules for clients and caregivers, assisting with billing and payroll, conducting performance evaluations and making quality assurance calls
- Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives
- Met coverage demands by establishing work schedules and assigning specific jobs
- Protected patient data with secure records management system
Merchandising execution associate | Merchandiser
The Home Depot
11.2018 - 02.2020
- Members of the merchandising execution teams primary responsibilities are to maintain store appearance, keeping products readily available and arranging shelving and merchandising products according to the season
- In these tasks, it is important to pay close attention to details in maintaining planogram integrity ensuring all products are placed as mandated by the corporate office
- Resolved customer issues by working closely with sales and purchasing teams
Plumbing associate/coach| Sales associate
The Home Depot
01.2013 - 11.2018
- As the plumbing coach it is my responsibility to instruct and pass on The Home Depot's values and knowledge of the field of plumbing to new associates
- Alongside of basic sales responsibilities in a retail environment such as providing excellent customer service and maintaining product in stock, a vital aspect of this position is to educate customers who need assistance in basic plumbing knowledge
- Maintained current knowledge of state regulations impacting plumbing work
- Kept detailed records of work progress and customer interactions
Education
Bachelor of Arts Degree - History
California States University Long Beach
Long Beach, California12.2016
Skills
- Warehouse Safety
- Document Preparation
- Time Management
- Scheduling
- Data Evaluation
- Microsoft Office
- Logistics Support
- Customer Relations
- Problem-Solving
Timeline
Department Supervisor
The Home Depot
11.2023 - Current
Deliveries/Receiving associate
The Home Depot
08.2021 - 11.2023
Care Coordinator | Staffing Coordinator
24 Hour Home Care
07.2020 - 08.2021
Merchandising execution associate | Merchandiser
The Home Depot
11.2018 - 02.2020
Plumbing associate/coach| Sales associate
The Home Depot
01.2013 - 11.2018
Bachelor of Arts Degree - History
California States University Long Beach
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