Marc Kerwin Ramil
Valemount
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Subway (Valemount Sub Corporation)
04.2024 - Current
- Supervised daily restaurant operations and ensured smooth workflow among the team.
- Maintained compliance with health, safety, and food service standards.
- Scheduled and trained service crews to provide excellent customer service.
- Monitored inventory, placed orders for supplies, and managed stock.
- Addressed customer concerns professionally to guarantee satisfaction.
- Ensured the restaurant met sales targets, motivating teams to achieve goals.
- Conducted regular quality checks to maintain consistent food and service standards.
- Job Hunting April 2026 onwards
Supervisor/Team Leader
Shrimp Avenue
12.2020 - 03.2021
- Prepare schedule and daily duties for service crew.
- Ensure all service crew and kitchen staff adhere to the health and safety rules.
- Place orders for food and restaurant supplies when inventory is low.
- Report inventory, sales, and repairs to manager.
- Consistently confirm food and service being provided meets the company standards.
- Mentor and guide staff to provide them with proper training to excel in their positions.
Kitchen Helper
Shrimp Avenue
12.2019 - 12.2020
- Ensured worktables, and kitchen areas aligned to the health and safety regulations.
- Cleared tables, washed, and dried dishes and cutlery.
- Consistently checked garbage and removed trash when full.
- Handled inventory deliveries, counting, unpacking, and storing of restaurant food and supplies.
- Assisted in preparation of ingredients for chef's use.
- Thoroughly cleaned kitchen area at the end of the night.
Chief Leader/Team Leader
Max's Restaurant (Czavic Corporation)
11.2018 - 11.2019
- Coordinated daily duties of the wait staff and filled in when needed.
- Analyzed data to forecast upcoming restaurant food and supply needs before ordering new inventory.
- Professional handled customer complaints.
- Provided proper training and constructive feedback to the team.
- Set goals and targets for the restaurant and positively motivated my team.
- Instilled strict adherence to the health and safety regulations of the company.
- Seamlessly handled scheduling of service crew to ensure no shortages during shift.
Customer Service Assistant/Waiter
Max's Restaurant (Czavic Corporation)
05.2018 - 11.2018
- Welcomed customers to the restaurant, answered questions regarding the menu, and offered to make recommendations.
- Accurately provided customer's order to the kitchen staff and double checked to make sure order is correct and complete before providing food and beverages to customers.
- Served customers food and beverages in a timely manner.
- Ensured tables were properly set up for guests.
- Provided customers with bills and handled cash and card payments.
- Consistently cleaning the restaurant and reporting and maintenance issues.
- Assisted with inventory records of various restaurant supplies.
Education
Bachelor of Science - Hotel & Restaurant Management
Our Lady of The Pillar College
Cauayan City, Isabela, Philippines03.2018
Skills
- Team leadership & staff supervision
- Customer service excellence
- Food safety & hygiene compliance
- Inventory & cost management
- Training & staff development
- Operational efficiency & workflow optimization
- Conflict resolution & communication
Accomplishments
- Completed an average of over 100 orders per shift.
- Commended by management for being a fast-learner, focused and determined.
- Supervised team of 5 staff members.
Languages
English
Filipino
Certification
- 1ST Campus Hospitality-Tourism Seminar & Skills Competition February 25, 2017 Pillarican Hospitality: Establishing the Spirit of Unity & Camaraderie Cauayan City
- 5th Hospitality & Tourism Management Conference 2017 January 28, 2017 Isabela, Philippines
- Updates in Marketing Strategies
- Innovations in Food & Beverage Services
- Trends in Cruise Ship Hospitality & Tourism Arena
Timeline
Food Service Supervisor
Subway (Valemount Sub Corporation)
04.2024 - Current
Supervisor/Team Leader
Shrimp Avenue
12.2020 - 03.2021
Kitchen Helper
Shrimp Avenue
12.2019 - 12.2020
Chief Leader/Team Leader
Max's Restaurant (Czavic Corporation)
11.2018 - 11.2019
Customer Service Assistant/Waiter
Max's Restaurant (Czavic Corporation)
05.2018 - 11.2018
Bachelor of Science - Hotel & Restaurant Management
Our Lady of The Pillar College
Disclaimer
The information stated above is true to the best of my knowledge and belief.