Marc Poblete
Toronto
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Bridgette Bar
05.2024 - Current
- Greet guests in a prompt and welcoming manner
- Inform guests of all specials and menu changes
- Make quality recommendations to all guests
- Take food and beverage orders from guests, enter orders in point-of-sale system and ensure accurate orders are relayed to the kitchen and bar
- Deliver food and beverages from kitchen and bar to guests in a timely manner
- Perform side duties which may include, but is not limited to: polishing cutlery, glassware, plate ware, during and at the end of your shift
- Maintain cleanliness of all service areas
- Quality check tables to ensuring guests are satisfied with the food and service
- Respond promptly and courteously to any requests
- Prepare final bill, present check to guest, and process payment
Lead Server/Bartender
Mercado Restaurant
08.2023 - Current
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
Pastry Cook
PIANO PIANO the restaurant
02.2023 - 07.2023
- Bake pastry items according to pre-established recipes
- Decorate pastries in a consistent style
- Follow plating and display standards
- Follow portion standards
- Maintain inventory of prepped ingredients
- Properly label and store ingredients
- Keep kitchen area and tools clean
Pastry Cook
Leña Restaurante
03.2022 - 06.2023
- Setting up cook stations and stocking them with the necessary prep supplies
- Preparing food on the line, as needed, by cutting, mixing, chopping, and making sauces
- Cooking items on the line by grilling, frying, chopping, sauteing, and broiling to quality guidelines and standardized recipes
- Making breads from scratch and baking cakes
- Plating desserts, canape for parties etc
- Maintaining cleanliness and hygiene standards (like creating and following a restaurant cleaning checklist) that comply with state and local food safety and sanitation regulations
- Handling and storing food safely and properly
- Takes inventory counts before and after shifts, completes food inventory or storage sheets
- Closely followed recipes set by the restaurant in order to make pastries and desserts e.g
Server/Bartender
Illustrado Restaurant
09.2020 - 12.2021
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Sales and Marketing Executive
AF247 Inc. (Anytime Fitness Philippines)
10.2019 - 08.2021
- Administer the company marketing and sales function to identify and develop new opportunities within existing and new customers for products and services
- Monitor, evaluate and report competitive market conditions
- Provide insight for openings to market and sell our products and services
- Research, develop and execute strategies to identify market opportunities
- Assist in taking existing products into new markets, new products into existing markets and or new products into new markets
- Manage and execute the brand image of the company
- Manage and execute the preparation, issuance, and delivery of marketing materials including: websites, sales collateral, graphics, exhibit properties, advertising, and promotional programs
- Manage, and operate within approved marketing budgets supporting overall business plan
- Administer and execute the company customer satisfaction survey, analyze and recommend actions based on status of individual customers or groups of customers
- Organize and support sales and marketing reporting
- Perform other duties and projects as assigned
Front of House Manager
Meon Jeo
04.2017 - 07.2019
- Manage restaurant, staff and food orders
- Ensures quality of food
- Ordering restaurant/kitchen supplies
- Staff scheduling
- Weekly cost report
- Supervising service
Server/Bartender
WANO Japanese Restaurant
04.2015 - 04.2017
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Education
Certificate - Culinary Skills
Humber College Institute of Technology and Advanced Learning
Etobicoke, ON08.2022
Bachelor's Degree - Hotel and Restaurant Administration
Lyceum of the Philippines University
03.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Certification
- Smart Serve, 05/01/23, 05/31/28, 230509115581
- Food Handler, 03/01/22, 03/31/27, Basics.fst Food Handler Certification
Languages
English
Tagalog
Timeline
Server
Bridgette Bar
05.2024 - Current
Lead Server/Bartender
Mercado Restaurant
08.2023 - Current
Pastry Cook
PIANO PIANO the restaurant
02.2023 - 07.2023
Pastry Cook
Leña Restaurante
03.2022 - 06.2023
Server/Bartender
Illustrado Restaurant
09.2020 - 12.2021
Sales and Marketing Executive
AF247 Inc. (Anytime Fitness Philippines)
10.2019 - 08.2021
Front of House Manager
Meon Jeo
04.2017 - 07.2019
Server/Bartender
WANO Japanese Restaurant
04.2015 - 04.2017
Bachelor's Degree - Hotel and Restaurant Administration
Lyceum of the Philippines University
Certificate - Culinary Skills
Humber College Institute of Technology and Advanced Learning
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