Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Marcin Makowski

Summary

Client-centric professional with over 20 years of experience in customer-related services who eagerly engage in various activities, motivates by showing an example and is the first to help when the situation gets complicated. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Mediterranean Shipping Company
02.2021 - Current
  • Smoothly transitioned between different scopes of responsibilities by learning new procedures and regulations in a short time
  • Discovered and solved challenging issues to save the customers' time and money by coordinating the work of different departments from different offices
  • Assimilated various responsibilities of the team members to improve his own experience and skillset
  • Selected to Microsoft Dynamics Champions Board that provides ideas for system upgrades and new features
  • Selected People's Ambassador two years in a row.

Project Manager / Technician

Delmi Solutions Inc.
04.2019 - 03.2020
  • Participated in implementing multiple structured cabling projects that introduced unconventional solutions
  • Led the team by setting an example and guarded the quality by engaging in various field activities personally
  • Involved in various areas of the company's business beyond the scope of responsibilities
  • Helped designing company's digital presence and courses materials.

Sales Manager

Ślimak Food Service Inc.
01.2011 - 09.2018
  • Created a team of 16 sales representatives by acquiring new customers on busy market
  • Managed the team by determining the features and skills necessary to implement the sales assumptions
  • Coached the team to receive higher sales values with 20% annual revenue
  • Precisely forecasted the demand for getting the lowest rate of return (less than 5%)
  • Established problem-solving skills in highly dynamic and stressful environment
  • Actively participated in product research and development.

Education

Digital Marketing Course -

BrainStation
03.2020

Bachelor's degree -

Warsaw's School of Economics
Warsaw, Poland
11.1995

Skills

  • Strong problem-solving capability
  • Thrive in stressful environments
  • Creative and “out of the box” thinking
  • Adaptive and responsive behavior
  • Willing to roll up the sleeves and get involved
  • Complaint Resolution
  • Call Management

Websites

Languages

English
Full Professional
Polish
Native or Bilingual

Timeline

Customer Service Representative

Mediterranean Shipping Company
02.2021 - Current

Project Manager / Technician

Delmi Solutions Inc.
04.2019 - 03.2020

Sales Manager

Ślimak Food Service Inc.
01.2011 - 09.2018

Digital Marketing Course -

BrainStation

Bachelor's degree -

Warsaw's School of Economics

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Marcin Makowski