Marcia McCarthy
Grand Bay–Westfield,NB
Summary
Dynamic Taxpayer Relief Officer at Canada Revenue Agency, adept at strategic planning and report writing. Successfully evaluated and recommended taxpayer relief requests, enhancing compliance and taxpayer satisfaction. Known for innovative problem-solving and effective work coordination, contributing to improved operational efficiency in a high-stakes environment.
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations.
Overview
27
27
years of professional experience
Work History
Taxpayer Relief Officer
Canada Revenue Agency
10.2022 - 03.2025
Reviewed taxpayers requests for relief of penalties and interest, and recommended for the requests to be approved or denied
Customer Service Representative
Xerox
07.1998 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Office Technology -
NBCC
Saint John, NB06-1997
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
Languages
English
Timeline
Taxpayer Relief Officer
Canada Revenue Agency
10.2022 - 03.2025
Customer Service Representative
Xerox
07.1998 - 08.2022
Office Technology -
NBCC
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