Marcia V Harris
Markham,ON
Overview
36
36
years of professional experience
Work History
Residential Support SW1 P/T
Community Living Toronto
01.2012 - 04.2024
- Independent Work with Families
- Social Worker (Community), Case Management
- Designing and doing programming for wellness within their home.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Activity Aide (On-Call)
Strathaven Lifecare Center
01.2007 - 01.2009
- Facilitated engaging activities to promote resident participation and enhance social interaction.
- Assisted in implementing recreational programs tailored to individual resident needs and preferences.
Social Service Worker (Placement Student)
York South for Community Living
01.2005 - 04.2005
- Supported individuals with disability in connecting with community and assisted them to participate in meaningful activities
- Conducted therapeutic, recreational programs with clients
- Completed client logs
- Participated in client group outings
- Provided personal support.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Analyzed feedback from stakeholders to refine program offerings and service delivery.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Led initiatives to enhance visitor experience through improved facility management practices.
- Coordinated post-project evaluations to capture learnings and improve future project management practices.
- Conducted comprehensive risk assessments for each project phase, reducing potential hazards and project interruptions.
Social Service Worker (Placement Student)
Scarborough Support Services
03.2004 - 08.2004
- Performed intake assessment / Case management
- Provided crisis intervention as needed
- Interacted with clients
- Assisted client with daily transportation
- Provided clients with tools to encourage independent living
- Counseled clients in individual and group settings
- Assisted with day programming.
Manager
Island Breeze Travel
01.2000 - 01.2002
Customer Service/Sales & Service Representative
CIBC PC Banking
01.1994 - 01.1997
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Resolved technical issues related to PC banking products efficiently and effectively.
- Assisted clients in navigating online banking systems, ensuring a seamless user experience.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Drove team revenue totals by bringing in top sales numbers.
Customer Service/Reconciliation Clerk
Royal Bank of Canada
01.1990 - 01.1994
- Reconciled complex financial discrepancies using advanced reconciliation software to ensure accuracy.
- Analyzed account transactions for anomalies, enhancing detection of errors and fraud.
- Collaborated with cross-functional teams to streamline reconciliation processes and reduce turnaround times.
- Mitigated risk exposure for the company by identifying and escalating potential fraudulent activity discovered during account reconciliations.
- Maintained up-to-date knowledge of relevant accounting principles, ensuring accurate application within the reconciliation process.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Sales Award
Data Entry /Credit & collection Clerk
Equifax Canada
01.1988 - 01.1990
Program Site Coordinator
City of Toronto
01.2018 - 2023
- Manages, Plans, leads and organizes ARC program for children
- Provides recommendations regarding training, evaluation of program leaders
- Assists staff with integration and support participant with special needs
- Posses certificate in Child Development (PHCD-High Five)
- Fundamental Knowledge of the Occupational Health and Safety Act
- Liaises with caregivers and responds to inquiries
- Ability to Lead Meetings and trainings.
- Coordinated community events to enhance public engagement and participation.
- Ensured compliance with city regulations and safety standards across all site activities.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Streamlined communication between stakeholders by establishing efficient channel
- Streamlined communication between stakeholders by establishing efficient channels for updates and feedback.
- Increased stakeholder satisfaction through regular updates and transparent communication about project milestones and adjustments.
Education
Bachelor of Social Work
Manitoba University
Manitoba02-2005
Social Services
Seneca College
King City, ON01-2005
Financial Services - undefined
Centennial College
01.2001
Skills
- Effective verbal and written communication
- Ability to work and respect all levels, staff and public while maintaining objectivity
- Knowledge of community health issues
- Strong organizational skills and leadership skills
- Ability to plan, implement and evaluate, new ideas and initiatives
- Work with youth to do advocacy for housing, mental health, and run programs for wellbeing
- Effectively manages tasks with limited oversight
- Experienced with the ability to deescalate interpersonal conflict
- Proficient in technical environment with computers Skills (ie Microsoft Word, Excel, etc), ability to perform calculation, edit computer reports and do adjustments
- Valid Driver's License since 1991 plus vehicle with full insurance, clean abstract
- Friendly, positive attitude
- Attention to detail
- Teamwork and collaboration
- Advocacy and leadership award recipient
- Decision-making
- Team leadership
- Time management
- Workforce management
Languages
English
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Timeline
Program Site Coordinator
City of Toronto
01.2018 - 2023
Residential Support SW1 P/T
Community Living Toronto
01.2012 - 04.2024
Activity Aide (On-Call)
Strathaven Lifecare Center
01.2007 - 01.2009
Social Service Worker (Placement Student)
York South for Community Living
01.2005 - 04.2005
Social Service Worker (Placement Student)
Scarborough Support Services
03.2004 - 08.2004
Manager
Island Breeze Travel
01.2000 - 01.2002
Customer Service/Sales & Service Representative
CIBC PC Banking
01.1994 - 01.1997
Customer Service/Reconciliation Clerk
Royal Bank of Canada
01.1990 - 01.1994
Data Entry /Credit & collection Clerk
Equifax Canada
01.1988 - 01.1990
Financial Services - undefined
Centennial College
Bachelor of Social Work
Manitoba University
Social Services
Seneca College