Marcia Ingrid Rodriguez
Ottawa,ON
Summary
Punctual and honest cashier with solid background in service oriented environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier.
Ganahl Lumber.
02.2001 - 10.2003
Cashier
99 Cents Only Stores.
03.1999 - 02.2001
- Greeted customers entering store and responded promptly
- to customer needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Certificate in Apartment Income Property-Management & Maintenance -
North Orange County Community College
Fullerton, CaliforniaHigh School Diploma -
Corona High School
Corona, CaliforniaSkills
- Customer service
- Customer assistance
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Product restocking
- Currency counting
Area Of Expertise
- Strategic Planning
- Operational Management
- Financial Administration
- Leadership
- Customer Service and Leasing Support
- Organizational Development
- Property Maintenance and Optimization
- Collections and Legal Compliance
- Property Management
- Community Engagement
- Problem Solving and Conflict Resolution
- Tenant Relations
- Yardi
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Professional Working
Certification
- Ontario Driver's License.
Interests
- I enjoy helping others
Timeline
Cashier.
Ganahl Lumber.
02.2001 - 10.2003
Cashier
99 Cents Only Stores.
03.1999 - 02.2001
High School Diploma -
Corona High School
Certificate in Apartment Income Property-Management & Maintenance -
North Orange County Community College
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