Marcia Watt
Airdrie,AB
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I am an enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems.
Excellent customer/patient service and conflict management skills.
I come with a professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Polished Admin Assistant with over 16 years of experience assisting with the same physician, I am flexible collaborator when shifting between helping different colleagues.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. TEAMS, Connect Care, Clinicbase, SCM scheduling, data-entry and database administration.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Secretary II
Alberta Health Services
Calgary, AB
08.2006 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and patients appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored Chief of Vascular Surgery work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases
- Restocked supplies
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance
- Organized weekly staff meetings and logged minutes
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Clerk III
Alberta Health Services
Calgary, AB
03.2004 - 08.2006
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with patients by phone, email or in-person to provide information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Prepared meeting materials
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Receptionist in the Rehab Dept, welcoming, creating and tracking patients appointments.
- Implemented and maintained the paging system for all staff
Switchboard Operator
Alberta Health Services
Calgary, Alberta
02.2000 - 03.2004
- Connected callers with appropriate department
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Announced important information and emergency notifications over PA system.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Documented messages and forwarded to correct individual.
- Manage several -line switchboard system for all Hospitals. Peter Lougheed, Foothills and Children's.
- Operated switchboard and routed incoming calls to appropriate departments.
- Received incoming calls and paged individuals and departments over PA system.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Managed telephone switchboard personnel and routed internal and external calls to provide quick connection.
- Operated digital paging system to notify recipients of incoming calls.
- Searched relevant directories to find physician, clinics and information for patients and employees.
Waitress
Boston Pizza
Airdrie, Alberta
03.1993 - 03.2001
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices
- Greeted new customers, discussed specials and took drink orders
- Folded napkins and prepared silverware sets to provide adequate supply for host station
Education
GED -
06.1990
Skills
- Appointment Coordination
- Resource Coordination and Allocation
- Computers and Technology
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Patient Relations
- Data Entry Documentation
- Meeting Minutes
- Meeting Planning
- Reception Duties
- Administrative Procedures
- Travel Coordination
Timeline
Secretary II - Alberta Health Services
08.2006 - Current
Clerk III - Alberta Health Services
03.2004 - 08.2006
Switchboard Operator - Alberta Health Services
02.2000 - 03.2004
Waitress - Boston Pizza
03.1993 - 03.2001
James Fowler High School - GED,
Certification
Medical Terminology - Bow Valley College 2000
Petroleum Land Administration - Certificate. SAIT 2006
ProServe Liquor Staff Training August 2022
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